- 整體 1
- 食物 2
- 服務 1
- 氛圍 3
Although we booked a time and pre ordered food ((Christmas diner)on arrival we gave our name and was shown to a pub table, no reserve on it, we asked to be moved to area more in the dining area than a bar table.
We were given a menu and had to tell them again we pre ordered Christmas dinner, the girl went to kitchen, she came back and said we have your choices but the sweet we had pre ordered had not been delivered my husband had to choose something of other menu..
We had booked for 1:30pm arrived at 1:20pm our dinner did not arrive until sometime after 2:15pm we didn’t realise at the time, that there wasn’t any pigs in blankets, we were just grateful the food arrived.
I would mention that overall there is a lack of attentiveness by the staff, you’re left waiting to get someone’s attention and when we eventually able to order the alternative sweet course, being apple and raspberry crumble, when it arrived, there was a lack of raspberries ie None, this error was brought to attention of waiting staff, who simply replied “oh I’m sorry about that “.
When I went to pay the bill, the girl couldn’t let me pay as we had paid £10 per head deposit as required through online booking and had to go ask the manageress to come out of kitchen, and sort it, 5 mins later the manageress found our bill and printed it, this was incorrect I challenged this and she said 3 sweets had been added on top accidentally as we had a pre ordered a 2 course meal, she then printed of another bill which was also incorrect, our £30 deposit had not been taken of, she then got it correct and I paid.
Overall not a good Christmas dinner we had travelled 120 miles to take our Father out who live in Warrington for a Christmas meal, and was disappointed, other customers were raising their eyebrows at the bar also whilst waiting,.
I don’t think it is the young girls waitressing’s fault, but lack of management.