- 整體 1
- 食物 1
- 服務 1
- 氛圍 1
This place sucks.I made reservations on OpenTable for “standard seating” for 6:00 PM on a Friday weeks before my wife’s birthday. We showed up to the restaurant on time and went to check in at the front desk. They said they didn’t have our reservation. I showed the girl the confirmation email from OpenTable and she stated that all reservations made through OpenTable are for outside tonight. It was cold, rainy, and windy. We had a party of 10 who drove down for my wife’s birthday. And we all valet parked due to a difficult parking garage situation. Needless to say I was pretty upset and asked the front desk if the plan was to sit us outside in the rain and combine tables… to which she stated yes, that she was going to wipe down the chairs and tables for us. As she is actively trying to dry tables and chairs on the patio it’s continuing to rain and wind is pushing the rainwater back to the tables and chairs as she tried to dry the area. While our party of 10 stood there and waited huddled in the little cover that the entrance had we watched several workers try and get the umbrellas/heaters to work, which they never did. The hostess then returned inside, while the tables were continuing to get soaked (still). At the request of our party and out of my frustration I went inside and told the hostess we would not be sitting outside due to the wind, cold, and rain and simply thought “why would anyone even be offered the option?” We called Picos across the street (thank god) and they immediately said they were available for a party of 10 and saved the day for us. I was never told while making a reservation that “standard” seating meant outside. Nor is it on their reservation site on OpenTable anywhere. I can only assume that when being told the entire inside of the restaurant was being “rented out” that all individual reservations got pushed to the outside and they catered to making more money from some corporate business. Very sad. Needless to say, we won’t ever be back.