- 整體 2
- 食物 4
- 服務 1
- 氛圍 3
We visited Pippis for breakfast, excited to check out the new restaurant with its beautiful lookout. While the atmosphere and views were lovely, our experience left much to be desired.
First, parking was a challenge. We had to park 10 minutes away and walk to the restaurant, which was inconvenient.
Upon arrival, we were greeted and seated promptly. After a few minutes, a staff member asked for our drink orders, which we appreciated. However, when I tried to order an açai bowl with peanut butter on the side, I was told it wasn’t possible as they didn’t have any peanut butter in the kitchen. I asked again, just to confirm, and the answer remained the same.
When my sister was placing her order, I politely asked to speak with the manager. The staff member responded dismissively, asking, “What for? Is it about the peanut butter?” This felt unprofessional.
When the manager arrived, they assured me it was no issue to serve peanut butter on the side. However, from that point forward, the service was nonexistent. We weren’t asked if we needed anything else, nor were our waters refilled. It felt like we were being deliberately ignored.
This experience was disappointing, especially as part of the Sutherland Shire Mums community, where we often gather for meals or host events. We had considered holding a large group event at Pippis, but this poor service has changed our minds. Unless staff training improves, we won’t be returning.