- 整體 1
- 食物 1
- 服務 1
- 氛圍 1
I came here to celebrate Valentine’s Day, but unfortunately, the experience turned into a disaster.
We had a reservation for 7:30 PM and weren’t seated until 7:50 PM. That wasn’t a big issue since we understood it was a busy night. However, things quickly went downhill from there.
From what we observed, there were only two staff members on the floor—a young woman and a gentleman who seemed to be the supervisor or manager. The gentleman took our order at around 8:00 PM. We ordered a pizza, spaghetti, and two drinks (a cocktail and a beer).
We patiently waited for 45 minutes, observing the restaurant as we both work in the hospitality industry. At this point, we still hadn’t received our food—or even our drinks. Other customers seemed to be in the same situation; an elderly couple who arrived before us still had an empty table with no food or drinks. After an hour of waiting, I decided to go to the bar to ask about our order.
The young woman at the bar looked confused when I mentioned our order. She then called over the gentleman who took it, and they had a conversation in Italian. He finally turned to me and said he would make our drinks right away and bring them to our table within five minutes. Frustrated but still trying to be patient, I was about to walk back to my table when I overheard him speaking to the kitchen—just then putting our food order through!
At that point, I lost it. Seriously?! We had been waiting for an hour, and our food order hadn’t even been sent to the kitchen?! That meant we’d likely have to wait at least another 15 minutes. Absolutely unacceptable.
This experience was beyond disappointing, and I wouldn’t recommend this restaurant to anyone looking for a smooth, well-managed dining experience—especially on a special occasion.