- 整體 1
- 食物 3
- 服務 3
- 氛圍 2
I would be extremely wary of booking a table in advance here. My boyfriend and I booked two tables for my birthday, and while the experience on the day was pleasant, a few days later we each received a charge of £70 from PizzaBuzz. When I raised it with the manager via email (as advised by his staff when I tried to speak with him over the phone), he replied informing me that this was due to a drop in guest numbers that I requested. However, I called to change my guest numbers before the deadline stated in my confirmation email. When I emailed him to inform him of this, along with sharing a snapshot of my confirmation email, he then replied stating that the policy had changed THAT DAY and that they had informed Open Table about this. I then replied to him requesting a copy of the old and new policies, and further questioned him on the reason behind my boyfriend's £70 charge when he in fact had not changed his guest numbers at all. This email was sent on 19/12/18, and to date (7/1/19) I have not heard back. Upon contacting Open Table they confirmed that they had not received any such correspondence from PizzaBuzz. In the end I had to raise a chargeback through my bank to reclaim the money. It is clear to me that there are some extremely dishonest practices that occur at PizzaBuzz, and they are most likely in breech of contractual law and contravening consumer protection laws. While it may be safe to go without making a reservation (I do not know, as I have not tried this), I would strongly advise against making a booking and sharing any card information with them. It was a great shame, as it brought a cloud over an otherwise enjoyable evening with good food and company. I would also like to make clear that this is not a reflection of the staff I encountered on the day, who were all professional and helpful.