C
Cylicia
New York City19則 評論
- 整體 2
- 食物 2
- 服務 2
- 氛圍 4
We went for Valentine's Day and it was a nightmare. We had a 8pm reservation and we were not seated until 9:30pm. They overbooked the restaurant and many people just left. The management set the hostess and waiters up to fail. They were very nice , but overwhelmed by the amount of people and the fact that the food was taking so long to come out. Once we were seated it took most of our food very long to come out. We were still waiting for our main dish at 11pm. The couple next to us had a 7:30pm reservation and was also waiting for their main dish. One of our main dishes was udon noodles which they apparently ran out of, but did not notify us. They replaced it with penne pasta and intended to charge $26 dollars for it. By the time we got our final dish it was about 11:15pm and it was not good.
We did have two dishes we enjoyed, the dragon roll and poke bowl. They were very well seasoned and creative. Unfortunately, all the other problems make it so we may never try this restaurant again. They truly ruined our holiday and the plans we had after dinner. I think the worse part is that we were there many hours and received no comment from the manager. Management truly didn't seem to be supporting the staff.
Shout out to the hostess who was by herself trying her best to manage the crowd and our waiter Anthony who was kind and also trying his best.