- 整體 4
- 食物 5
- 服務 4
- 氛圍 5
The restaurant service is always great from the host to the server as well as the food is always flavorful. On my visit, I was early and stopped by the bar before my dinner reservation. The bar setup was confusing as to where to order a drink with a stanchion setup that looked like it was so people could order a drink and a line on the otherwise where it looked like maybe people were ordering food. The actual bar had about four employees amd none of them looked super busy plus the lady at the cash register who was busy with a line. While I was in line, a guy stepped inside the stanchion and one of the ladies behind the bar helped him which made me think I could get a drink so I stepped over the stanchion only to be ignored by the four bartenders who again did not look busy. Ne of the male bartenders made a comment to the lady bartender who helped the guy that she should not have helped him. Indonesia know if he was a supervisor or co-worker. He had seen me standing at the bar, but chose not to say anything to me even if it was to tell me I could not order there. After being ignored, I stepped back over the stanchion. When I got up to the register, that same male bartender was standing there and I said to the lady at the register that the setup was extremely confusing (the stanchion should not be there in a way that looks like a pathway to go up to the bar especially when the bartenders are not busy). The male bartenders then went back to the lady bartenders who helped the guy at the bar and said something about people getting upset in which she responded "who is getting upset?" I replied, "I am. Though I am not really upset." The male bartenders customer service needs improving. Instead of making comments to the lady bartender, he could have addressed me directly. Does he not see customers as human beings? Why could they not engage from a customer service perspective when they did not look busy. If he is a supervisor, he needs training!