- 整體 4
- 食物 5
- 服務 4
- 氛圍 5
We recently dined at Zom Pidom and had an overall wonderful experience. The food was exceptional, and our server, Ian (?), was truly fantastic. He was attentive, professional, and made thoughtful recommendations, including a wine selection that perfectly suited our preferences and budget. Ian’s approach was unassuming yet incredibly skilled, significantly enhancing our evening.
However, while the service at our table was outstanding, the initial greeting and welcome left much to be desired. The host, Alan/Allen (?), was notably unpleasant and made no effort to make us feel welcome. Towards the end of the evening, as the restaurant neared closing, his demeanor visibly shifted to exasperation, which was noticeable to guests.
At the price point of a dining experience at Zom Pidom, we expected a more polished and customer-focused approach from all staff members. While Ian’s exceptional service and the fantastic food were the highlights of our visit, the lackluster reception and unprofessional attitude from the host were disappointing.