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BAIT & SWITCH! BEWARE & AVOID! Especially for important occasions.
We booked a reservation for Waterside dining, but when we arrived, we were told there were no waterside tables were available. The waterside dining area was only about 1/4 full.
Then we found out they were suddenly not serving their full menu, instead they were serving a very limited menu with less than 5 entree options. None of this was stated when booking our reservation on an important night.
The GM, Chris, was very rude and did not offer any concessions, in fact he was combative. He has only been the GM for about 3 months which explains the lack or professionalism and reliability as we have been here before with great experiences. We will not be returning.
My recommendation: enjoy the water views from Mozart’s next door, then enjoy better service, food, atmosphere, and prices at Salt Traders about 10 minutes away.
Quince Lakehouse已在1天前回覆Hi Youna,
Thank you for sharing your experience, and I’m truly sorry to hear that your visit didn’t meet expectations, especially on such an important night. I understand how frustrating it must have been to not receive the waterside seating you reserved and to face a limited menu without prior notice. This is not the level of service we aim to provide, and I apologize for the inconvenience and disappointment.
Your feedback regarding the interaction with our management is concerning, and I will ensure this is addressed with Chris directly. We value your past visits and regret that this experience has made you feel otherwise.
Can we coctact you? Your input is invaluable as we work to improve and ensure this doesn’t happen again.
Thank you for your time and honesty.