- 整體 3
- 食物 4
- 服務 3
- 氛圍 4
Having been to the restaurant last year, we were excited to return for Christmas. It was truly a disappointment.
The food was fine. While the servers were nice, they lacked the precision and professionalism of last years experience:
A server dumped drinks all over two of us. Look, it happens... but how it was handled was terrible. We were soaked and sticy and the prioritized cleaning the floor over us, our chairs and tables. We had to ask for napkins to clean ourselves (they gave us paper, which stuck to our sticky skin). And cleaned the tables and chairs ourselves. We ate most if the meal with wet, clothing, and shoes and the staff complete ignored that fact.
It honestly ruined the whole experience.
Less of an issue, but it was family style, and no serving utensils were provided.
With all the great options, I would skip this restaurant.
Quiora已在4天前回覆Aloha Dana,
Thank you so much for bringing this to our attention. We are deeply sorry that we failed to properly address the spill to the fullest extent. We reached out prior with a voicemail left on the number provided to us on file, but is there a way we can further discuss the evening? If you would like to, we would love to reach out to you with the given email address we have associated with your reservation.
We would love the chance to show you how we truly try to operate. Again, we are incredibly sorry for the handling of the situation. We'll be reaching out via phone call as well tomorrow. Mahalo nui!