- 整體 1
- 食物 2
- 服務 5
- 氛圍 4
My wife and I had reservations for New Years Eve, which became a fiasco. Others were there prior to us with reservations and waited an hour to be seated. There were plenty of available tables, but it appeared to be a staffing isssue. Tables weren't being cleared and staff were checking people in, seating people, and helping the kitchen staff. There was no organization, and patrons had their names written down instead of using the tablet, which was operational. The person checking people in just left and didn't even check some in. Although she was assisting in the restaurant, you can't just tell someone "you need to wait" and not even ask their name or about their reservation. The manager on duty just walked up to the crowd and asked, "Who's next?" How do you not know who's next to be seated? We were tired of waiting, so we went to the bar and asked if we could sit and order there. We did and ordered immediately. They were out of many menu options, it took about 45 minutes to come out, and it wasn't cooked properly when it did arrive. We sent it back, and it did come out properly afterward. The bartender was the only positive in this experience. She was friendly and explained up front what wasn't available. However, the lack of leadership from management was evident, and the restaurant as a whole wasn't prepared for what was really a light crowd. It also caused us to miss the fireworks because we waited so long to sit and eat. Maybe it's better on normal days, but I still can't recommend it based on my experience.