- 整體 1
- 食物 3
- 服務 1
- 氛圍 3
We have been to this Ramsay's kitchen before and it was 10/10. Today, it was the complete opposite.
We came in on a Monday early lunch. There were only four tables between three servers. We ordered two appetizers, three entrees, and one dessert. Our server did not tell us that they had run out of certain ingredients. She told us of the substitutions in our dishes as the plates were being served to us, giving us absolutely no input on if we still wanted the dishes. The RK burger was ordered without onions or mayo but it arrived with it. Our server said it was her fault and took the burger back. New one was brought to us by another server about 20 minutes later. She never returned for a long time so I couldn't even ask for ketchup for my truffle fries.
Our server would frequently disappear. Our whole family needed refills but was unable to find our server in the near empty restaurant. We ended up asking a different server for the refills. Our toffee pudding sat under the light for so long that half the ice cream had melted by the time it was brought to the table. We sat at our table helplessly watching our dessert melt away under the heat lamp.
Server did not comp the late burger. Instead, she charged the burger twice on our bill. When asked why it was charged twice, she said it was so they can have accurate inventory in the system. Like everything else, she had an excuse for every issue. We would have loved to discuss the problems with the manager but he kept to the side private room on his laptop. He only got up to get drinks and lunch for himself and walked with his hands in his pockets, making it unapproachable.
This restaurant does not deserve to operate under the Gordon Ramsay name. It should honestly be featured in Nightmare Kitchen.