- 整體 2
- 食物 5
- 服務 2
- 氛圍 1
Incredibly disappointing and insulting experience. We arrived 35 minutes early for a 5:30 pm reservation. The hostess told us that it would be 25 minutes. That was okay, because it would still be 10 mins earlier than our reservation, so we sat at the bar and had a drink.
At 5:35 pm, I walked to the hostess desk to ask how much longer. Two women were there—I don’t recall their names—Stefanie(?) and a second woman (I forgot her name, but it had 3 syllables—starts with a T?). We were told a little bit longer and that 2 names were ahead of us. We had an Open Table reservation that I made several days earlier. I asked if that was the case even though we had a reservation? T told me that “it isn’t really a reservation.” I told her “yes, it is a reservation”—she asked me if I made the reservation today and I told her that I made it days ago. T told me again that the reservation “isn’t a reservation, it’s just a placeholder.” She never looked up at me, gave no apologies, or made no effort to be warm/understanding, then she just walked away. The other hostess stood said nothing.
5 minutest later, my husband asked again when we’re we going to be seated. Apparently there now was one name ahead of us. And T told my husband that he had been waiting only 24 minutes. By then, it had been 45 minutes.
Finally, we were seated at 5:45, 50 minutes later. I believe we were ungraciously escorted to a less favored booth right next to the waiting area—I asked for the next over table that at least had a little privacy.
We then waited another 15 minutes for the server to come over. The only positive of the evening was that our server was an earnest young man who tried very hard to give us good service, was very polite and sincere. The food was very slow coming out of the kitchen, but tasted fine. I used a 20% rewards discount for dinner, but tipped our server on the original bill total.
I’ve been going to Red Lobster for over 35 years and have always loved going there.