- 整體 1
- 食物 1
- 服務 1
- 氛圍 4
Booked an OpenTable experience for Sunday TeaTime when I booked the experience, it was $30 per person ( a price already steep, but we understood that we were paying for the experience). Our server, a young woman, disappeared multiple times during our reservation. Upon greeting us, she seemed annoyed that we did not plan on ordering from the a la carte menu. We were given our tea pots 15 minutes after selecting our teas, but didn’t receive tea cups for another 10 minutes. The male host with curly hair seemed to be more attentive to our table than our actual server. Food was less than mediocre and had obviously been sitting out, re-refrigerated, and served to us cold. Everything on our 3-tiered platter was ice cold : sandwiches, macaroons, and store bought brownies. Even Betty Crocker would have been better than what we were served. All items were obviously pre-prepared, so why did it take nearly 40 minutes after arriving for this food to hit the table?
The final straw came after we flagged down a server that was not ours, asking for the bill. Our server never came, instead The male host gave us the check and stood table side waiting for us to present payment. We had planned to split the bill, and were shocked to see that we were charged $40 each for Tea Time. I mentioned this to the host, who proceeded to argue with us about the price. I showed him our OpenTable experience, which gave us a subtotal of $120 for 4 people, NOT $160. He claimed that the a la carte menu had the pricing of Tea Time at $40 per person, but we did not order off the a la carte menu. The tea time menu is completely separate and did not have a price displayed. The host refused to grab our server and claimed that the manager was unavailable. Completely dismayed, we paid, waited another 15 minutes to receive our card back and left immediately.
This experience was terrible! We will never be back and will let everyone know how shady and inhospitable this establishment was.