- 整體 4
- 食物 5
- 服務 2
- 氛圍 4
We anticipated a very nice evening at H3 to celebrate a milestone anniversary. On arrival in the restaurant, we were pleased to be seated at a window table overlooking the gardens below. We chose the '5 course' tasting menu with 'level 1' (of 3) wine pairings (mostly 'new world' wine offerings...and quite adequate for the purpose). Course offerings were presented creatively, portion sizes were appropriately modest (as we expected for a tasting menu format). Overall, the food received was outstanding...our compliments to the culinary team!
Our main concern (as expressed twice to servers) was the irregular pacing of the meal, which eroded our enjoyment of the entire experience. Following presentation of the 'amuse-bouche', the first wine was poured, then many minutes went by before the course (with which the wine was paired) finally arrived. The delay was significant enough to cause us to wonder if the wine was actually paired with the amuse-bouche, rather than the course that followed. On questioning this, we were advised of an 'error' in the kitchen (with apologies...but no top-up on the wine to be enjoyed with the paired course). The pacing of service on the next several courses/pairings improved markedly - due to a change to a server who was more attentive - but then, the staff rotated again...and pacing of the final courses faltered again.
This 'stop and go' pacing throughout the meal left us irritated and disappointed. These meals are expensive...(over $300 for two persons) - and we feel the experience should have been better at this price.
If asked by a friend, we would recommend the restaurant for dinner (with qualifications) because the food presentation was so well done. But we feel that further training of serving staff is indicated...to ensure it matches the quality of the meal (food and drink).