- 整體 1
- 食物 1
- 服務 1
- 氛圍 4
This is a 1-star restaurant that pretends to be a 5-star restaurant. $50. 00 pp reservation fee, must cancel 24 hours ahead. (one review pleaded to cancel due to illness, but they did not allow). We arrived at 6:00, on time for our reservation. Took 10 minutes to seat us in an almost empty space. At 6:30 we had to flag someone down to get WATER!!! We're skiers! We are thirsty!! Ordered bottle of nice wine, they had no decanter. (no one ever came to pour after 1st time.). Ordered a lemonade-type drink. Would bet my life there was no alcohol in it. Definitely "lemonade". Asked for order of bread: "no one eats it anymore, everyone is gluten-free". No bread. Ordered dinner after we tracked down our waiter again. Brought 3 meals for the 4 of us. Again, had to track down waiter for our 4th meal!!! The halibut was so dry you could barely swallow it. (did credit us for that!). Never checked with us after food served. Wait- person asked the manager to speak with us: Brian, I believe. After he asked was the problem was, we only got to the first 2 things. He immediately began defending the poor service, as a child was sick and they had to clean up.....???? How many people and how long does that take?? Said they were short staffed and a few other excuses. My husband basically told me to stop wasting my breath because he didn't care about us. He then walked away in a huff.....yes, he did NOT CARE ABOUT US. NOT AN WHISPER OF AN APOLOGY.
They are located in a hotel...I asked if maintenance could have cleaned up, not the wait staff. He said "no", don't have any maintenance.... If I had read the reviews, I would have seen that this is what many other diners experienced. Sounds like they just have excuses, no solutions, nor do they care. Beautiful space. I predict a less than great experience at this restaurant. Suggest you go elsewhere.