- 整體 3
- 食物 2
- 服務 2
- 氛圍 4
I had a slightly disappointing experience. I booked for pancake day. I called in advance specifically to ask whether we'd be able to order a single serving of pancakes throughout the day i.e. even late in the afternoon, and was told no, only if I book the bottomless pancake deal for £20. This turned out to be incorrect, as when we arrived the menu clearly stated we could have 1 single serving of pancakes OR bottomless. When we arrived we were greeted by a very unfriendly staff member who I suspect is a manager/supervisor. Having worked in customer service most of my life, this was quite shocking - when I approached with a big smile and said good afternoon, he barely looked at us or acknowledged us, as if we were an inconvenience, didn't even say hello. He clearly didn't check the booking and kept picking up multiple menus then putting them back down even though there were clearly only 2 of us and the booking was for 2. He didn't know we'd booked for the pancakes which was on the booking (I'd also mentioned this was a special occasion). When seating us he asked if there were 3 of us. He seemed stressed and disorganised which is understandable in hospitality, although it was 5pm and the place was fully empty at that point. The waitress who later served us was sweet. Although I had read good things about the pancakes they were disappointing and I'm very glad we didn't have to get bottomless. They do "malted deep dish" pancakes which I'd never tried, but were in fact basically just cakes (extremely stodgy, slightly dry) and nothing like pancakes. That was alright, but the clotted cream that came with the berries pancake was not clotted cream at all, it was whipped cream, which was a real disappointment as that was the selling point for us. The bacon was slightly undercooked. Overall, the only saving grace was that the place itself is beautifully decorated and a nice venue. But I'm not sure I will be returning.
Riding House Bloomsbury已在今天回覆Dear Myriam,
Thank you for sharing your experience with us. We're sorry to hear there was a misunderstanding about the availability of our bottomless pancakes and any confusion caused. Your feedback will help us improve our communication.
We also apologise for the service you received upon arrival. A warm welcome is important to us, and we’re disappointed to hear we didn’t get it right.
Our malted deep-dish pancakes are a signature style loved by many guests, but we understand they weren’t to your taste. We do use authentic clotted cream, so we’re sorry if it didn’t meet expectations. Your comments on the bacon have also been noted.
We’re glad you enjoyed the venue’s atmosphere and appreciated the kindness of your waitress. We’d love to welcome you back for a better experience.
Best, Sarah