- 整體 3
- 食物 4
- 服務 3
- 氛圍 3
I know it’s hard for restaurants at this time of year to be perfect in every way, but I was expecting more from Riverwalk for our Thanksgiving meal.
First of all, we were seated 45 minutes later than our reservation. Of course the restaurant has no control over people who linger, but it was not a good start. Once seated, we waited approximately another 10 minutes or so to be recognized by our server to order our beverages.
I will say that all the food we tried was tasty, but as with most buffets, much of it was lukewarm at best. Our server did check back with us to offer clean plates, refills on drinks, and to order dessert; however, we had the feeling there was a shortage in wait staff as she did disappear for long periods of time. In fact, when my husband and I decided to order coffee at the end of the meal, it probably took a good 20 minutes to get it.
At $62 pp plus gratuity and tax, this was a $300+ meal for four. While we enjoyed the variety of food that was offered, the late seating, the wait to be acknowledged once seated, and the length of time it took just to order coffee, made the experience just average. At that price, I expected better.
Riverwalk Restaurant已在6天前回覆Thank you for taking the time to share your experience with us. We’re happy to hear you enjoyed the variety of food, but we’re truly sorry to hear about the delays and other frustrations during your visit. Waiting to be seated, slower service, and lukewarm food are not the standards we strive to deliver, especially for such a special occasion.
Your feedback regarding the timing, food temperature, and service challenges will be shared with our team, and we’ll work to make the necessary improvements. We truly value your input and hope we can provide a better experience if you decide to dine with us again. Thank you for your honest review.