Rocco's Tacos and Tequila Bar- Naples

Rocco's Tacos and Tequila Bar- Naples 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. M

   Michele VIP

   Chicago19則評論

   5.0

   在3天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Nichole was absolutely amazing! She knows her tequila and recommended the Ocho Plata for my margarita and it was simply wonderful! Service was superb and the food was so good! We love it here, so fun! We will be back!
   

   請問這對你有幫助嗎？

2. L

   Larry VIP

   New York City23則評論

   3.0

   在3天前用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 2
   4. 氛圍 4

   The server was slow - our guac sat on the table (made fresh) for 5 minutes without any chips. Food was just ok. Tacos were good but the house margarita was way too strong. How do you mess up a house margarita at a place like this?
   

   請問這對你有幫助嗎？

3. S

   S

   Naples5則評論

   2.0

   在5天前用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 2
   4. 氛圍 2

   While the restaurant itself is very beautiful, we were very disappointed. It was ridiculously loud, and the service was just fair. I had said in my OpenTable reservation that it was our anniversary… Nothing was mentioned nothing was done about it—not that I really expected some big thing, but it would’ve been nice for it to even be recognized. Why ask if it’s not going to be recognized? And the food was only fair. The best part was the tableside guacamole, but the person making it didn’t really speak to us. Our server never asked us if we wanted additional drinks or dessert, he just brought us our check. I had the chicken quesadilla, which was not flavorful, almost too much chicken and hardly any cheese. And my husband had Carne Asada tacos. That were good, but nothing special. Can’t imagine ever going back…”tacos and tequila” is a much better value and much better food.  Probably a better idea is to get a margarita and the tableside guac and go somewhere else for dinner! Sorry, Rocco’s, you’re definitely overrated.
   

   請問這對你有幫助嗎？

4. M

   Mike VIP

   Naples5則評論

   2.0

   在2025年4月21日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 4
   4. 氛圍 2

   Front desk entrance hostess was rude. Our server was attentive and courteous. Food was below par. Noise level high, We will not return. Tacos and Tequila is far better.
   

   有1​人認為這對他/她有幫助

5. C

   Charlie

   Denver9則評論

   4.0

   在2025年4月20日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 5
   4. 氛圍 4

   I requested outside but it didn’t show. We we in the back next to a group of 15. Oh well. Server was excellent & we made the most of it. Cadillac Marg was disappointing. 😟
   

   請問這對你有幫助嗎？

6. K

   Kelly VIP

   Chicago1則評論

   3.0

   在2025年4月18日用過餐

   1. 整體 3
   2. 食物 2
   3. 服務 1
   4. 氛圍 5

   While we messed up on our reservations, the staff was awesome trying to seat us quickly… which they did. 5 stars for them!! Our server came maybe twice, the food was ehhh, the drinks were ehh for a Mexican restaurant… I was hoping for better.
   

   請問這對你有幫助嗎？

7. J

   Jen VIP

   New Jersey33則評論

   2.0

   在2025年4月17日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 1
   4. 氛圍 3

   Very disappointed with the entire experience. Service was terrible - waitress didn’t come to our table for quite a while after we had sat down, ordered drinks which didn’t get served until after our appetizers were finished, etc. As for the food, just mediocre. I really wanted to like this place because the decor is cool but I’ve now given it two shots and both times I’ve been very let down. It’s food for the masses. Don’t go for a great experience. Price point reasonable.
   

   Rocco's Tacos and Tequila Bar- Naples已於2025年4月18日​回覆

   Thank you for your honest feedback. We're very sorry to hear that your experience didn’t meet expectations—especially after giving us a second chance. Delays in service and underwhelming food are not what we aim to deliver, and we understand how frustrating that must have been. We truly appreciate you acknowledging the atmosphere and price point, but we know that’s not enough without great service and food to match. Your comments will be shared with our team as we work to improve every part of the guest experience. We hope you’ll consider giving us another opportunity in the future to make things right.
   

   請問這對你有幫助嗎？

8. T

   Tracy

   Charleston1則評論

   5.0

   在2025年4月15日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We had a great experience at Rocco’s Tacos! Jose was our server and he was friendly and attentive. The house made guacamole was amazing and made just to our liking. We had fish tacos and spicy meat tacos and they were delicious. Overall, a great experience! We will return!!
   

   Rocco's Tacos and Tequila Bar- Naples已於2025年4月18日​回覆

   Thank you so much for the fantastic review! We're thrilled to hear you had a great time at Rocco’s Tacos and that Jose took such good care of you. We're glad you enjoyed the guac, tacos, and overall experience—we can’t wait to welcome you back for more!
   

   請問這對你有幫助嗎？

9. R

   Roland VIP

   Naples2則評論

   1.0

   在2025年4月14日用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 3

   There are many other Mexican food restaurants that are a much better choice. Uncle Julio and Mr. Tequila to name a few. Been going to Rocco tacos for over five years and this was the absolute worst experience I’ve had in a restaurant in a long time. Brought my out of town, son and daughter-in-law with my wife, and it was a rather unpleasant experience. The service was atrocious it took almost 2 hours to eat three soft tacos, each and an easy appetizer. Imour. Drink orders took over 40 minutes to receive and we never got one smile out of the waitress. Will never go back again. 
   

   Rocco's Tacos and Tequila Bar- Naples已於2025年4月18日​回覆

   Thank you for taking the time to share your feedback. We're truly sorry to hear about your disappointing experience, especially after being a loyal guest for so many years. What you described is far from the level of service and hospitality we aim to provide, and we understand how frustrating it must have been—especially when hosting out-of-town family. Delays in food and drinks, along with unfriendly service, are unacceptable, and we’ll be sharing your comments with our team immediately so we can address what went wrong. We appreciate your past support and are very sorry we let you down this time.
   

   請問這對你有幫助嗎？

10. T

    Thomas VIP

    Naples8則評論

    3.0

    在2025年4月13日用過餐

    1. 整體 3
    2. 食物 3
    3. 服務 1
    4. 氛圍 3

    We had a reservation and asked to be seated outside. The rude hostess stated she had reservations for those tables and we said yes, we are one of those reservations. My husband felt that she did not want to seat an elderly group of people (us) outside as it was all young people!! She gave us a really hard time about sitting outside.. and there were at least 4 tables empty!! Also the service was sub-par!!
    

    Rocco's Tacos and Tequila Bar- Naples已於2025年4月18日​回覆

    Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. It’s very disappointing to learn that you felt unwelcome, especially during what should have been a pleasant and accommodating visit. Our goal is to provide excellent service and hospitality to every guest, regardless of age or seating preference, and it's clear we missed that mark. We will be addressing your feedback with both our host and service teams to ensure this does not happen again. We appreciate you sharing your experience and hope you’ll consider giving us another chance to provide the warm, inclusive service we’re known for.
    

    請問這對你有幫助嗎？