- 整體 1
- 食物 1
- 服務 2
- 氛圍 1
What an absolutely disappointing brunch experience at RUNWAY06. My short review is that you should only go here if you've ever wanted to have an overpriced, mediocre brunch in a pretentious nightclub that hasn't fully recovered from the night before.
Here's the longer review: it's clear that the purpose behind rebranding to RUNWAY06 was to distract from the poor service and overpriced (and candidly, underwhelming) menu with a live DJ, saxophonist and dancers. Don't get me wrong -- the live entertainment is unique and talented, but the food should ideally match or outperform in quality and it did not.
The venue mentions a casual dress code on OpenTable. Our party wasn't overly casual - I was wearing a hoodie and overcoat with dress jeans and boots. Shortly after being seated, I was asked by security -- who was instructed by management to approach me -- if I had another top to change into, which I found inappropriate and insulting. Another guest was asked to remove his hat in front of his partner. I approached this guest on my way out because he was visibly upset and he admitted that the experience soured the mood of their anniversary brunch. Once again, there is no mention of a non-casual dress code on their website or OpenTable listing.
Based on my interaction with one of the owners - I'll do him a favour and not mention his name - there is a clear lack of respect, accountability, professionalism and hospitality that starts at the top. He also appears to be unapproachable and out of touch with their guests and staff. He minimized my concerns and had the audacity to deflect blame to his staff, when I saw and heard him instruct security.
To be very clear, I had already paid my $300 bill (which included a 20% tip to the hard-working servers) before voicing my feedback. I was neither expecting nor would I have accepted a free meal - all I wanted was a genuine apology from the owner, but much like the starters, the only apology I received was cold and bland.