- 整體 1
- 食物 1
- 服務 1
- 氛圍 3
I had the worst restaurant experience I’ve ever had in Manhattan last night at the Russian Tea Room. I dine at many upscale restaurants. I knew RTR was a touristy and mediocre spot, but thought it would be fun to take the family for a pre-theater meal. The service was terrible and the response from management was non-existent. They simply did not care. The waiter asked if we had theater to get to, and my response was yes at 7:30 but given the time we should be ok. After appetizers, the waiter asked if we were ready for our entrees. We proceeded to wait 45 minutes before the entrees arrived. After about 25 minutes we started asking, since it was getting close to our theater time. After saying 3-4 times that the food was about to come out, I asked to speak to the manager. Still no food, and no manager appeared. We were getting ready to leave and grab a slice of pizza, when the food finally arrived. The two orders of Beef Wellington arrived way too rare – almost uncooked. They offered to put it back in, but we were out of time. The four of us shared the two dishes which did come. All of the food was mediocre. As we wolfed down the two dishes, and were getting ready to pay, the waiter asked if we would like dessert on the house. This was the biggest insult as the offer was completely disingenuous. They knew we couldn’t possibly stay for dessert. Never again. Don’t waste your money on this overpriced terrible experience with staff that simply does not care.