Sadelle's at Coconut Grove

Sadelle's at Coconut Grove 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. A

   Ariste

   Los Angeles7則評論

   4.0

   在2025年3月17日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 2
   4. 氛圍 4

   The food was decent. I had the Freddy’s salad which was good and quite large, but for $28 it better be. My dining partners had the burger, which she said was not great and extremely undercooked (she ordered medium but it was red and cold center), fries were bland. Matzo ball soup was ok but not great. We were excited about the pigs in a blanket but when it arrived it was dry and did not seem freshly prepared. Our waiter ignored us for a while. He was pleasant enough but we had to keep flagging him down. Never got water refills at all. Expensive and not so great service.
   

   Sadelle's at Coconut Grove已在3天前回覆

   Hi Ariste, Thank you for sharing your feedback with us. We're glad to hear you enjoyed the Freddy’s salad, but we sincerely apologize for the experience with the burger and the other dishes, as well as the service you received. Your observations are important, and we will address them with our team to ensure improvements moving forward. We hope you'll consider giving us another chance to provide you with a better experience. Your visit matters to us, and we'd love to serve you again soon.
   

   請問這對你有幫助嗎？

2. I

   Isaac VIP

   Mexico City1則評論

   2.0

   在2025年3月12日用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 2
   4. 氛圍 3

   Muy muy caro más de 150 dlls por pareja para desayunar
   

   Sadelle's at Coconut Grove已於2025年3月20日​回覆

   Hi Isaac, Thank you for your feedback regarding your recent visit to Sadelle's Coconut Grove. We apologize if you found the pricing to be higher than expected. Our aim is to provide a memorable breakfast experience with quality ingredients, and we appreciate your understanding. We're always striving to offer great value in line with our guests' expectations. We hope you'll consider giving us another try in the future.
   

   有1​人認為這對他/她有幫助

3. F

   Frank VIP

   Denver6則評論

   2.0

   在2025年2月25日用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 1
   4. 氛圍 3

   Service was terribly and awfully slow. Everyone around us that arrived much after us received their food way before us. Our server lied to us after our first complaint saying food was almost out and ready. Not so. After asking a second time said it wasn’t ready. Same server then dropped plates on the floor that cracked, next to our table and one of us got food splatter on. Ordered avocado toast with another appetizer (soup) and it arrived after our mains. Frustrating & Disappointed.
   

   Sadelle's at Coconut Grove已於2025年3月6日​回覆

   Hi Frank, Thank you for sharing your experience with us. I’m truly sorry to hear about the significant delays and the mix-up with your orders. This is certainly not the level of service we strive for, and I can understand your frustration. I will be addressing these concerns with our team to ensure better coordination in the future. I hope you will consider giving us another chance to provide you with the experience we aim for, as we’d love to make it right. Warm regards, Janice Lopez General Manager
   

   有1​人認為這對他/她有幫助

4. C

   Cristina VIP

   New Orleans5則評論

   4.0

   在2025年2月23日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   I was looking forward to Sadelle’s! We went with 4 adults and 4 kids. Not disappointed at all. I wish the menu was more extensive but everything was wonderful. We had the salmon Benedict added avocado, the French toast and the salami eggs with Dijon. All were fantastic. They don’t have a kids menu, which is not great for picky eaters and their portions are just too big so it was a waste of money. Kids hated the big and fluffy French toast, but we loved it. I would go back without kids next time
   

   Sadelle's at Coconut Grove已於2025年3月6日​回覆

   Hi Cristina, Thank you for sharing your experience at Sadelle’s Coconut Grove! We’re delighted to hear that you and your group enjoyed the salmon Benedict, French toast, and salami eggs. We appreciate your feedback regarding the menu options and portion sizes for kids. We strive to create a wonderful dining experience for families, and your insights help us improve. We'd love to welcome you back for a visit—just the adults next time sounds perfect! Best regards, Janice Lopez General Manager
   

   請問這對你有幫助嗎？

5. L

   Lisa VIP

   New York City5則評論

   3.0

   在2025年2月15日用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 5
   4. 氛圍 4

   All was great except when I asked to be sat outside per my reservation- I was asked to prove that I requested outside, she was rude!
   

   Sadelle's at Coconut Grove已於2025年3月20日​回覆

   Hi Lisa, Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your experience overall, but we're truly sorry to learn about the inconvenience you faced regarding your outdoor seating request. This is not the level of service we strive for, and we'll address this with our team to prevent such situations in the future. We hope you'll give us another chance to provide the exceptional experience we aim for. Looking forward to welcoming you back. Sincerely, Janice Lopez General Manager
   

   請問這對你有幫助嗎？

6. d

   doug

   Baltimore77則評論

   3.0

   在2025年1月26日用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 1
   4. 氛圍 4

   Not a good experience. Waited about 5 minutes at check in desk while the reception person chatted with a friend with a growing line behind us. Told to wait until table was ready (we were five minutes early and the place was half empty). Then shown to inside table despite reserving outside table. Forced to show reservation details before being seated outside. Brought waters, which had faint taste of coffee residue. Ordered a coffee and a tea. Brought two coffees. Then surprised when I asked for my tea. Meal order went to wrong table, we had to intervene to get our food. Eggs Benedict were room temperature, suggesting they were made in advance and just rewarmed. On the bright side, pancakes and latke were good. Expensive at $100 with tip for breakfast for two. The final straw is the pen they brought to sign the check was out of ink. There are so many better places to eat in coconut Grove, I would give Sadelle's a pass.
   

   Sadelle's at Coconut Grove已於2025年2月7日​回覆

   Hi Doug, Thank you for your feedback regarding your recent visit to Sadelle's Coconut Grove. We sincerely apologize for the inconveniences you faced, from the check-in experience to the service hiccups. This is not the level of hospitality we strive for, and we appreciate you bringing these concerns to our attention. We are glad to hear that you enjoyed the pancakes and latke, but we certainly want every aspect of your experience to be top-notch, including your Eggs Benedict. Please know that we will address your comments with our team to ensure a more seamless experience for our guests in the future. We hope you might give us another chance to provide you with the delightful meal and service we are known for. Best regards, Janice Lopez General Manager
   

   請問這對你有幫助嗎？

7. W

   Wendy VIP

   New York City15則評論

   1.0

   在2025年1月22日用過餐

   1. 整體 1
   2. 食物 4
   3. 服務 1
   4. 氛圍 3

   Food was good, service atrocious. We had to ask for our drinks (black coffee and hot mint tea) multiple times. It took 45 minutes to get them. The manager was aware. The least she should have done is taken the drinks off our bill, which was $500 for 7 people. Maybe offer dessert on the house?  Instead, a server put a chocolate chip cookie on our table by mistake and charged us for it.  When spending that kind of money you expect better.
   

   Sadelle's at Coconut Grove已於2025年2月7日​回覆

   Hi Wendy, Thank you for sharing your experience with us on OpenTable. We sincerely apologize for the level of service you received during your visit; this is not the standard we aim for. The wait for your drinks and the oversight regarding the charge for the cookie are genuinely concerning, and we understand your frustration, especially with the sizable bill. Your feedback is valuable, and we will address it with our team to ensure that changes are made. We appreciate your comments about the food, and we hope you might consider giving us another chance to provide you with the exceptional service we strive for. Best regards, Janice Lopez General Manager
   

   有1​人認為這對他/她有幫助

8. A

   Anouchka

   London3則評論

   2.0

   在2025年1月13日用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 1
   4. 氛圍 4

   We had a reservation with my mother, the hostess proceded to tell us that our table was being set up so we had to wait . The restaurant was not busy at all . Meanwhile she sat everyone behind us on the line. My mother is 80 years old and the hostess ignored us ! When she finally wanted to give us a table 10 min later, it was the worst one in courtyard, there was still many tables available . She “let ”us move ! Then we waited forever to order and then for them to bring the order with no plate for me to eat out of .. I had to go to the hostess desk to ask for a plate . She was like we are busy right now ?! It was just such an unpleasant experience zero organisation in this restaurant or manners and the food was so bad that day . I have been about 4 times and always a bit chaotic but not like this ! And then they expect us to pay for service ?? What service ? Pity as I used to love it there. But you need better management and hostess.
   

   Sadelle's at Coconut Grove已於2025年1月23日​回覆

   Hi Anouchka, Thank you for sharing your experience with us on Opentable. We sincerely apologize for the service shortcomings you encountered during your visit. It's important to us that all our guests feel welcomed and well taken care of, especially someone with special needs like your mother. The situation you described is certainly not reflective of the level of service we strive to provide. We appreciate your feedback as it helps us identify areas for improvement, and we are actively working to enhance our guest experience. We hope you’ll consider giving us another chance in the future. We'd love the opportunity to provide you and your mother with the exceptional experience you once enjoyed. Warm regards, Janice Lopez General Manager
   

   請問這對你有幫助嗎？

9. M

   Mike

   New York City3則評論

   4.0

   在2025年1月13日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 3
   4. 氛圍 5

   A member of the party is allergic to shellfish and was mistakenly served a salad with Shrimp. Also a server missed the table with a tower of salmon and accompaniments causing it to land on a member of the party’s lap. While they replaced the tower and salad, they did comp the salad from the bill. For a restaurant this caliber, this shouldn’t happen.
   

   Sadelle's at Coconut Grove已於2025年1月23日​回覆

   Hi Mike, Thank you for sharing your feedback with us on OpenTable. We truly regret the mishaps you experienced regarding the allergy and the service with the salmon tower. Your thoughts are invaluable in helping us improve, and we can assure you that we take them seriously. We hope to welcome you back in the future for a smoother experience and to show you the quality standards we strive for. Best regards, Janice Lopez General Manager
   

   請問這對你有幫助嗎？

10. K

    Kristin VIP

    San Francisco2則評論

    4.0

    在2025年1月5日用過餐

    1. 整體 4
    2. 食物 5
    3. 服務 3
    4. 氛圍 5

    Food is delicious. Restaurant is full of energy. Tables are very close together, nearly on top of those near you. But if you are looking for a fun brunch spot this is your place. Get the caviar latke!
    

    Sadelle's at Coconut Grove已於2025年2月7日​回覆

    Hi Kristin, Thank you for your wonderful review! We’re delighted to hear that you enjoyed the food and the lively atmosphere. We appreciate your feedback about the table spacing and will consider it as we continue to enhance our guests' experience. We can’t wait to welcome you back for another fun brunch and hope you enjoy more of our delicious dishes! Best regards, Janice Lopez General Manager
    

    請問這對你有幫助嗎？