- 整體 2
- 食物 3
- 服務 3
- 氛圍 3
Do not dine here if you’re hoping for a special experience - pains me to say as we are huge TAO group diners. We were here for a milestone birthday, arrived on time, yet were still seated 17 minutes late (mind you, most tables were open included the one we sat in). We waited insanely long for entrees and our server came over to share that there was a holdup in the kitchen, they were running behind on orders, and we could get sake on the house while we wait (keep in mind, we never received). We were unable to wait due to a show reservation that we had planned around, which we had accounted for and should’ve been able to make since we were on time for our reservation (2 hrs). Sharing this information with our server and manager, we had to cancel our dinner order since it was already 8:15pm. The manager kindly presented a complimentary dessert for our birthday girl quickly before we left, but this was not an adequate consolation for the fact that we were unable to eat dinner due to the apparent congestion in the kitchen. Several large parties were sat before we were even though we were on time for our reservation. The whole thing just didn’t really make sense. For such a classy establishment with such pleasant service and so many tables, you would expect that they could handle the bare minimum of serving a small table of 4 during a birthday celebration. We also paid $300 for appetizers and one round of drinks - and simply cannot understand how the team thought it was appropriate to drop a check this size over when they were aware of the huge mistake on their behalf leaving us with no dinner. More than the importance of money, our friend who came into towns birthday experience was truly tainted, and it felt like nobody really cared.
Again, management and service seemed nice, but this lack of organization left a bad taste in our mouths and our stomachs hungry.