- 整體 1
- 食物 3
- 服務 5
- 氛圍 3
It was a pleasure dining at Sanjh today for brunch. The food was good, and the service as expected.
There were a couple of drawbacks to our experience which I will identify.
1. The way in which I had to provide my credit card upon making my reservation the day before. Reservation Fee : We will only hold the reservation fee per cover? This is a first. 😮We found this to be offensive. We were not sure if by being from a foreign country doing business in America this is customary, but as an American I found it offensive. Perhaps it is a culture difference and the way that business is conducted in other parts of the world. It did not sit well with us.
2. After getting my bill I saw that a $100 gratuity was placed on my bill without my permission. It is customary to leave a 20-25% tips. The fact your staff are salaried is confusing why you would think it is okay to place a tip on my bill that I did not authorize. Perhaps this is the way things are done in India or in parts of Europe. It was more than underhanded to put the tip on my bill, without asking if the tip amount was okay. Totally unacceptable. This is another reason we will never step foot back in Sanjh.
3. When ready to leave the receipt was brought back - and the payment made without my review - or signature. The charge was placed on my card.
There are many other high-end restaurants in Las Colinas which DO NOT require a credit card when making a reservation, put on their own tip amount and charge for no-shows. Perhaps it is a cultural thing, but insulting. When I found out that the staff are paid a salary, and do not simply have to rely on tips makes for a very sour experience when a tip is added to the bill without approval.
For these reasons we will not be repeat customers, nor our friends. At the way business is being conducted good luck at staying in business, as word will no doubt get out about how some of the underhanded business practices are done at Sanjh. (IMO).