- 整體 2
- 食物 1
- 服務 1
- 氛圍 3
The ambience was exceptional. The staff was pleasant,however service was an embarrassment.. our server was new. This does not excuse lack of knowledge about the menu,house specials or even making sure that the table has spoons for the soup ordered. Please,management before putting a server on the floor,train them in the kitchen and front before servicing your customers.
As far as the food, the chef must have been sick and not in the kitchen. The bread was obviously not fresh. I couldn’t even choke it down. Find a new supplier or use your day old bakery in a bread pudding or croutons, do not attempt to serve it again the next day. This was unacceptable. The compounded butters were over seasoned and sloppily presented. No other butter was offered.. our table water was not iced and lukewarm. The main courses, were beyond help. All four of our table were subpar. My fettuttine was mush,the shrimp was placed on the side of the plate instead of incorporated into the sauce and both the shrimp and lobster were rubbery,overcooked, truly embarrassing and cold. Short ribs were tough cold and over seasoned. The veggies also overcooked. Presentation was sloppy. Actually it showed lack of interest in the food itself.We were afraid to try dessert , would coffee come with a spoon and unspoiled cream? Management better look at the kitchen staff as it was embarrassing to see this level of poor product making it out to the table to begin with. I was trying different venues for a large function i am putting together. I had high hopes for this establishment from prior reviews, but unless the kitchen and management get their act together, this is not a place for your guests to experience, especially a once in a lifetime event All in all, a total failure on everyone. Just sad
Sapphire Creek Winery & Gardens已在3天前回覆Roberta, thank you again for taking the time to speak with me further regarding your experience - we look forward to seeing you again, hopefully soon!
Kind Regards,
Cheyenne
General Manager
440-543-7777