- 整體 3
- 食物 3
- 服務 1
- 氛圍 5
Savoy Grill provides good food in a great atmosphere. However, the service is far below standards for a Ramsey restaurant.
Our waiter was aloof, absent, and condescending. We had a chateaubriand, beef wellington, and pomme puree which were all excellent.
Dessert, a Grand Marnier crepe, was prepared tableside by a trainee that failed to make the dessert correctly. The server knew this as he hovered by to try to correct her twice … but he failed to supervise his trainee throughout the preparation. The result was a soggy, syrupy mess that completely missed the flavor profile of a proper Grand Marnier crepe.
I mentioned this mishap to the waiter who said he would inform the manager but then never returned to the table except to present the bill. When I asked where the manager was, the waiter had no response.
We eat out nightly, all over the world, and mistakes happen. But what defines a great restaurant is not just great service and great food in a great atmosphere but also how a restaurant responds to a mistake. At the Savoy Grill, the response to an amateurishly prepared dessert, a visible error, was to insult the guests by ignoring our feedback.
We will return to the Savoy Hotel but the Savoy Grill is simply not up to par.
Savoy Grill – Gordon Ramsay已在今天回覆Dear Ray,
Thank you for taking the time to write us a review.
While we are delighted to hear that you enjoyed the food served at the Savoy Grill, we are sorry to know that certain details of your meal didn't live up to your expectations on this occasion.
We hope to have another chance at welcoming you back and ensure a most memorable experience.
Kindest regards,
The Guest Relations Team