- 整體 2
- 食物 3
- 服務 1
- 氛圍 4
My boyfriend and I have had amazing service the two previous times we’ve been here. The space and concept is great. The drinks are good and they have unique apps. I’m not sure if it was a bday day or that it was a slightly busy Saturday, but I don’t believe we’ll be returning.
Our server was possibly overwhelmed with another big party in addition to us, but lacked any communication on anything that was happening. It took a while to just get our drinks and app, but then we waited over an hour for our food only to be told it was forgotten about and cold. Our server did say they were remaking it for us, but after waiting 15 more minutes and not knowing how much longer it would be and leaving hanging, we were over it. After looking around for our server a different server (not ours), who I want to give credit to, offered us a gift card and did comp our drinks and app. If we had that level of attentiveness from our own server we may have stuck around.
I leave this review because this is an amazing spot, but the prices are not cheap and you almost have to have a reservation to get a table. The level of service we had is not at all what you would expect and in Grand Rapids, there are plenty of other places you can go with more *available* menu options and more attentive and prompt service.