- 整體 5
- 食物 5
- 服務 4
- 氛圍 5
One of the best meals we’ve had for a long while, food was superb and we (6 of us) pretty much covered the menu!
My only comment would be that service wasn’t the best, we had quite a variety of wine across courses, they hold the wine at the service station so they can pour (which is lovely) but they don’t keep a proper check so we sat around quite a bit waiting to be topped up, also at each course the wine arrived either part way through or in terms of the start course - after we’d finished
Perfectly pleasant, nothing was too much trouble and the matre de is superb when involved
Scott's Richmond已在今天回覆Dear Tim,
Thank you so much for your kind words! We're thrilled to hear that you and your group enjoyed the meal and that the food was such a highlight. We truly appreciate you covering so many dishes, it's wonderful to know that we hit the mark for you.
We also appreciate your feedback on the wine service. We’ll certainly take your comments into account to improve the timing and ensure that our guests don’t have to wait for refills. It's great to hear that the maître d made a positive impression as well, our team works hard to ensure a seamless experience, and we’re glad that was reflected in your visit.
We hope to welcome you and your group back soon for another memorable meal!
warm regards,
Cidalia Martins
Reception Manager