Script Restaurant & Bar

Script Restaurant & Bar 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. N

   Neysun VIP

   London48則評論

   5.0

   在5天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Lovely place specially when the weather is nice. Food was great and service was very good. recommend it !
   

   Script Restaurant & Bar已在4天前回覆

   Thank you so much for the kind words! We're so glad you had a great time with us – there's nothing better than enjoying good food in the sunshine at The Hertsmere. ☀️ Delighted to hear the service and food hit the mark too – we’ll be sure to pass your compliments on to the team. We really appreciate the recommendation and look forward to welcoming you back again soon!
   

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2. E

   Emma

   Hertfordshire1則評論

   4.0

   在2025年3月16日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 2
   4. 氛圍 3

   Amazing food, plenty of vegetarian options. Service was friendly but not at all attentive
   

   Script Restaurant & Bar已在4天前回覆

   Thank you so much for taking the time to share your feedback! We're thrilled to hear you enjoyed the food and our vegetarian options – that's something we’re really proud of. We also appreciate your comments on the service. While we're glad you found the team friendly, we're sorry to hear the attentiveness wasn’t up to par. That’s certainly not the experience we aim to provide, and we'll be sure to pass your feedback on to the team so we can improve. We hope to welcome you back again soon for another great meal – with even better service next time!
   

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3. B

   Barry

   Hertfordshire1則評論

   4.0

   在2025年3月9日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 3

   Excellent food and service. Restaurant qas very cols sue to balcony door being left open and air conditioning cutting in. Thermostat too low
   

   Script Restaurant & Bar已於2025年3月14日​回覆

   Thank you for your kind words about our food and service, we’re delighted you enjoyed your visit! We truly appreciate your feedback regarding the temperature in the restaurant. We’re sorry for any discomfort and will make sure to monitor this more closely to ensure a more comfortable dining experience. We hope to welcome you back again soon for another great meal!
   

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4. P

   Prina

   London15則評論

   2.0

   在2025年2月15日用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 2
   4. 氛圍 3

   Drinks- Mojito was okay, no real flavour apart from soda water Starters - The chicken skewers for starters were OK...kids ate it without a fuss Camembert (£15) came with soft toasted bread and a few crackers and grapes. It was gloopy and needed a knife to scrape the cheese out and spread onto the bread. Mains- Ordered the braised lamb but was told they did not have any so ordered the seabass which was OK.. some bites were way too sour and was only give 3 sticks of carrots as veg along with the spinach. And cold potato. . Roast chicken Was a decent dish but cold potatoes The waiter offered for them to be heated or fresh ones bought out but we had already waited so long for our starters we did not have time to wait even more. Dessert Chocolate fondant was nice and kids were happy with it. Churros...probably the best tasting thing we had... Cost just over £100 which i think was abit overpriced for the quality.
   

   Script Restaurant & Bar已於2025年2月16日​回覆

   Thank you for sharing your experience with us: we truly appreciate your honest feedback as it helps us improve. We’re really sorry that some aspects of your meal didn’t meet expectations, from flavours and temperature to wait times. We always strive for high-quality food and service, and we regret falling short this time. Please accept our sincere apologies. On a positive note, we’re glad the kids enjoyed their meal and that the chocolate fondant and churros were a hit! Rest assured, we’ll be sharing your feedback with our kitchen and service teams to ensure we make improvements.
   

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5. S

   Saleema

   Hertfordshire2則評論

   1.0

   在2025年1月26日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 2
   4. 氛圍 2

   Food was poor and overpriced. Servers were polite but it was slow and disjointed.
   

   Script Restaurant & Bar已於2025年1月27日​回覆

   We’re truly sorry to hear that the food did not meet the high standards we aim to provide, and we’ll be reviewing this with our kitchen team to address the concerns you’ve raised. Additionally, while it’s great to hear that our servers were polite, we’re disappointed to learn that the service felt slow and disjointed. This is not the level of service we strive to deliver, and we’ll be reviewing our processes to ensure smoother and more timely service for all our guests.
   

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6. K

   Karen

   Hertfordshire2則評論

   4.0

   在2024年12月15日用過餐

   1. 整體 4
   2. 食物 3
   3. 服務 4
   4. 氛圍 3

   It was our 2nd visit to the Script as we enjoyed the first one on Fathers Day very much. Unfortunately we weren’t as happy this time. The lamb in the roast was like a doorstop and the cauliflower cheese was a bit watery and the roast potatoes were a bit underdone. The club sandwich was extremely bad. Not really sure how you can make a club sandwich bad?? A lot of bread and not much inside. The chicken and bacon were very overdone and inedible. All we were offered was a complimentary coffee!
   

   Script Restaurant & Bar已於2024年12月15日​回覆

   Thank you for sharing your honest feedback about your recent visit to The Script. I’m deeply sorry that your experience didn’t live up to the enjoyable one you had on Father’s Day. It’s disappointing to hear that the quality of your meals fell so far short of expectations, and we're truly sorry regarding the impact this had on your meal. We strive to deliver exceptional food and service, and it’s clear we missed the mark this time. I understand how frustrating this must have been, and I want to assure you that we are addressing these concerns with our kitchen team to ensure improvements
   

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7. N

   Nasim

   Hertfordshire1則評論

   5.0

   在2024年12月1日用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   Very clean Fresh every thing Nice view Positive vibe
   

   Script Restaurant & Bar已於2024年12月1日​回覆

   Thank you Nasim for your positive review, really appreciate you taking the time to write. Look forward to seeing you again soon
   

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8. S

   Sheila

   London4則評論

   2.0

   在2024年11月24日用過餐

   1. 整體 2
   2. 食物 1
   3. 服務 4
   4. 氛圍 2

   Script restaurant is an attractive restaurant in a wonderful location overlooking a golf course. The service was good but unfortunately the food was of a low standard, poorly presented and mostly lacking flavour. My chicken was moist & tasty but raw in the centre. The wine selection was not great but our very nice maitre de found a drinkable rose for me.
   

   Script Restaurant & Bar已於2024年11月29日​回覆

   Thank you for sharing your feedback. We’re glad you enjoyed our beautiful location and appreciated the attentive service from our maître d'. However, we’re concerned about the issues you raised, particularly regarding the chicken being undercooked. This falls far below our standards, and we are taking immediate steps to address it with our kitchen team to ensure it doesn’t happen again. We’re also reviewing our wine selection to better meet our guests' expectations. Your feedback is invaluable, and we sincerely hope to have the chance to provide you with a much-improved experience in the future.
   

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9. D

   Danielle VIP

   London11則評論

   2.0

   在2024年11月19日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 4
   4. 氛圍 3

   While the staff are lovely, friendly, helpful, and polite, and the environment is pictureque and pretty; the food choices were very mediocre and not very exciting. Nothing simple for lunch (no easy foods like sandwiches, jacket pot or salad); just very large plates of food or small underwheling starters. Why can't we have the breakfast menu (eggs) for lunch? Won't be going again for lunch as the food choice was uninspiring
   

   Script Restaurant & Bar已於2024年11月29日​回覆

   Thank you so much for taking the time to share your feedback with us. We appreciate your honest thoughts about our menu. Your suggestion to include simpler lunch options and possibly extending some breakfast favourites into the lunch menu is something we will absolutely consider as we continuously work to enhance our guests' dining experience. We're always striving to strike a balance between offering hearty meals and ensuring there's something for everyone, and your input helps us to do just that. We hope you’ll give us another chance in the future and thank you again for your visit and valuable feedback!
   

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10. T

    Tracey

    Hertfordshire3則評論

    1.0

    在2024年11月1日用過餐

    1. 整體 1
    2. 食物 1
    3. 服務 1
    4. 氛圍 2

    We ordered a meal that was wrong and had to be sent back. By the time it came out correctly the rest of us had finished our lunch and not even an apology was given. Poor service and poor food! Wouldn’t return
    

    Script Restaurant & Bar已於2024年11月3日​回覆

    Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your meal was incorrect and that we missed the mark on delivering the level of service you deserve. We aim for every guest to feel welcomed and satisfied, and it’s disappointing to know we let you down during your visit. Please know that your feedback will be shared with our team to ensure we address these issues and improve our service. If there’s anything we can do to make this right or if you'd consider giving us another chance, we would love the opportunity to make it right
    

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