- 整體 2
- 食物 4
- 服務 4
- 氛圍 4
TL;DR:
The food was good, the ambiance was fantastic, and the live music was great. However, 90 minutes before my reservation, I was informed of a $150 minimum spend per reservation for parties of two or more, something never disclosed when I booked a month in advance. When I called for clarification, the restaurant admitted they were still “working with partners to add it to the website.” This last-minute “heads up” was unacceptable, unprofessional, and disrespectful to customers. I won’t be back.
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I booked this reservation one month in advance for a special Valentine’s Day dinner. The day before, I confirmed via OpenTable through the confirmation email , with no mention of any new policies. Then, 90 minutes before my reservation, the day OF the reservation, I received a voicemail going over standard policies (dress code, 2-hour seating limit, 15-minute grace period). But then, suddenly, I was told there was a $150 minimum spend per reservation for 2+ guests—something I had never seen anywhere when booking.
I called to verify and was told, “Yes, that’s our policy.” When I asked, “Since when? This wasn’t on the website,” the response was, “We are working with our partners to add it.” So they ambushed guests at the last minute, knowing we likely wouldn’t cancel. It also applies only to the weekend: Friday, Saturday, & Sunday - not just “special days” like Valentine’s Day.
It’s not about the money—I can afford it. The issue is the lack of transparency and disregard for customers who booked under one set of terms, only to have them changed at the last minute. I went through with the dinner since it was a special night, but the frustration overshadowed the experience.
Suddenly adding a $150 minimum spend without notice is so messed up. Not worth the nice ambience for the disrespect and shady business tactics. I won’t be back, and I’d caution others before booking here. (Oh, and they really did make us spend it.)