- 整體 2
- 食物 4
- 服務 2
- 氛圍 2
hey everyone! First off, the food here and the quality of the fish is great, we enjoyed everything we ordered but… it was my birthday and I did make a reservation for 8:30pm for 8 people, we were the only table other than a two top in the restaurant, our server was very kind so I don’t want this to reflect on her personality but the forgetfulness is what got me. I had her put all of the food on one ticket to make it easier for her as well, our entire table all works in the industry as bartenders and servers so we wanted to do everything as easy as possible for her since it seemed like having an 8 top might’ve been a bit overwhelming.
We all ordered food and drinks (some of the most expensive things on the menu) and within the next hour till 9:30 (mind you the kitchen closes then and she did ask if I wanted to order dessert before it closes) but not all of the food was out yet when she asked about the kitchen closing & we just assumed the food was taking a bit longer than it usually would. Two members of the table did not receive their food at all as they had full conversations about what they were getting with the server and she upsold one of them on adding wagyu and shrimp to his fried rice - our other friend ordered a bunch of hand rolls and sashimi that she never received as well. The server stated that she never wrote the items down and so they never got put in and then they closed the kitchen - they did offer to make other sushi rolls but at that point the two didn’t want anything as their appetites were ruined. Our check was high and I personally spoke to the manager about the situation which she proceeded to just remove the desserts. Which is fine but taking care of some of the rest of the bill or acting a little more caring would’ve been nice or at least taking care of my meal and drinks personally since it was my birthday. They only offered 10$ coupons but we aren’t local so it doesn’t help us. If you come here just make sure to reiterate your orders.