OT
OpenTable食客
New York City1則評論
- 整體 1
My friend and I were rich in anticipation to celebrate our one-year anniversary at Serevan, the first restaurant that we would dine at in upstate New York. Serevan turned out not just to be a huge disappointment, but the aggressive and volatile treatment that we experienced from the owner, Serge Madikians, was appalling.
After responding to our lovely waiter's inquiry about our barely touched appetizers that "we really wanted to like them, but we didn’t" and asked him to please bring out the main course as soon as it was ready, Madikians storms out from the kitchen and screams at the top of his lungs, “how do you plan to enjoy the entrée if you did not like the appetizers? This is a place of business! We do not do business like this. You are offensive. What do you mean you tried to like it but just didn’t?”
We attempted to explain that we did not like the appetizers but we hoped to enjoy the entrée. But nothing would assuage his rage. He proceeded, “These are our two most popular appetizers. You are offensive! This is my work!”
We apologized for offending him and asked if he could lower his voice so we can address each other as humans. He raised his voice even higher and continued to say that we were in his space. We shared that we came into his restaurant in a jubilant celebratory mood. My friend went to tell Andrew that we would take our entrée to go as the restaurant was not a safe space to eat and that we would take the check.
Madikians brought us the packed food and continued to scream at us, to not “forget to tip Andrew. It’s how he makes his living.” We assured him that we fully intended on tipping Andrew after we paid our bill. As we paid the bill, he continued to shout, “trust me, as a gay man, this hurts me more than it hurts you.” To which we responded, “let’s not rank feelings. This is an unfortunate situation for everyone involved. This is an awkward and unnecessary experience.”