- 整體 1
- 食物 1
- 服務 1
- 氛圍 2
Sadly our shoeless Joes experience was incredibly diaappointing. Though I would suggest the two ladies working the FOH we’re trying, they could have done a lot more to mitigate what culminated into a disastrous experience for probably all guests in attendance between noon and 2pm Sunday.
We were one of three parties of 7 that arrived in and around the same time at noon all parties being a mix of adults and children just having crossed the parking lot from the arena where our sons had just finished a tournament. I believe our food order was entered first. We waited nearly 45 mins for our food which came out a mix of hot and cold. Almost everything ordered was fryer food (chicken fingers and fries) so not sure how fries are cold but chicken warm but cest la vie. The table nearest us was still waiting on food and the table there before us still hadn’t received food. Our server never came back to check on how everything was, asking if we needed anything or just be generally visible in the dining room. Upon completion of our meals we wanted our bill and take out containers which we waited another 25 mins for before purchasing server came to us at all with many excuses about short kitchen staff and 21 orders being sent to the kitchen at once (3 tables of 7). If your kitchen and your staff can’t handle 21 diners at once, you may as well lock your doors now. You are walking distance to an arena that regularly hosts tournaments and games all day through the weekend. The table nearest us gave up waiting around 1:30 after 1.5 hours without food. This is unacceptable. I have no doubt both servers were embarrassed and frustrated and were avoiding all of the patrons however, a little pro-active explanation, touches and updates instead of hiding in the bar, on the patio or in the kitchen would have gone a long way.