- 整體 1
- 食物 1
- 服務 1
- 氛圍 2
Unfortunately we did not have the experience or even close to what I was expecting and especially with the preparation for my finances birthday that was clearly communicated and confirmed with the restaurant and did not happen at all. The service was terrible but our waiter was very sweet, the food was overpriced, small portions, and extremely overpriced for what it was. They were supposed to bring a card and a dessert for my finances birthday and it was re confirmed that day and, nothing from the second we walked in to the second we left was delivered… not even a birthday acknowledgment… very disappointed, really wish it would have been a better experience or at least the restaurant delivering what was prepared for the occasion. Unfortunately, will not be back and will not be recommending Six to anyone. Very disappointed as an ambassador of Marriott and have stayed in Marriott’s all around the world non stop, never had an experience like this from Marriott. The JW hotel is amazing that was my only star to give or I would have given Six 0 stars if I could
SIX已於2024年10月31日回覆Thank you for sharing your experience with us. I’m Chris Johnson, the manager at SiX, and I’m truly sorry to hear that we fell short on what should have been a memorable celebration for your fiancé. It’s disappointing to know that the birthday acknowledgments you requested didn’t happen as planned. Please know this is not the level of service we aim to provide, and I will personally address these issues with our team to ensure future celebrations are given the special attention they deserve.
If you would be open to it, I would personally like to learn more about your experience to better understand what went wrong and to invite you back for an opportunity to exceed your expectations. Please feel free to reach out to me directly at the restaurant. Thank you for your feedback.