- 整體 1
- 食物 2
- 服務 1
- 氛圍 1
On arrival we were met by a fierce girl who had no trace of my 27th August booking. She kept repeating " no booking - no table" and didn't recognise your website. She told us it was a scam website. We demanded to see the manager and I showed him my booking and reminder received on my phone the previous day.
We were eventually given a table in the garden. It was very cold and myself and my guest are retired ladies. Then we were given a recently vacated table indoors and the fierce girl said we had an hour before the next customers needed the table.
I ordered our food at 1 .15pm but after several enquiries with the very young staff it did not arrive until 2pm. We were not the only customers who complained about the delay in the food. At no time was there an apology or even the offer of a complimentary drink, only suspicion about our booking .
Needless to say we will never give our custom to the Slug & Lettuce in Bath. We had travelled a long distance to visit Bath Christmas market and there was no alternative place to eat on such a busy day.