- 整體 3
- 食物 5
- 服務 1
- 氛圍 4
Food was very good, especially for a buffet. Service was terrible. The waiter only had to bring you your drinks and take away the plates, since you were serving yourself at the buffet. Twice we had to ask someone to find our waiter for us, since we had not seen him for such a long time. We all wanted coffee with our dessert but the waiter never came to check on us, so we never ordered it. They put an automatic 18% gratuity on the bill. I think that is high for a buffet but definitely high, since we got no service at all. So a $45 tip for doing hardly nothing (gave us water and our check) is a great deal for the waiter. Hopefully he has to share that with the ones taking care of the buffet, because they did do a good job. My husband who hardly ever complains at restaurants, did complain when he paid the bill. We have been here before and it was very good, but we haven’t decided if we are ever going return. Definitely not returning on a holiday.
Smashing Grapes - Columbia已在5天前回覆Jean, thank you for your review-while we are very happy to learn that you enjoyed a delicious meal, we are disappointed to hear that the service was not equally as top-notch, for which we can offer no excuse. Thank you for taking the time to share your feedback so we can work hard to improve, and we hope to have the chance to serve you again soon to prove we can earn those 5 stars! With Gratitude, The Team at Smashing Grapes Columbia