- 整體 1
- 食物 1
- 服務 1
- 氛圍 1
Absolutely shocking, waited over 45 mins for stone cold food with no apology!! We arrived half an hour earlier than our booking and was seated with no issues, and this was about 6.30 and there was only a couple of other tables occupied. We ordered drinks and then our food. The waitress didn’t hear me say our order properly as she wrote down pork which I didn’t say so I got her to check it with us and we corrected what was wrong. She didn’t seem the most friendliest of waitresses, or like she really cared. After our order went through the restaurant started to fill up and everyone else got served and food started to arrive for them. 45 minutes after placing our order, and witnessing several other tables that arrived after us receive their food I asked how much longer it was going to be. The waiter went to check and came back with part of our order which included a dish we didn’t order, so they still got it wrong. The dish they put on the table was stone cold and when I told them it was stone cold there was no remorse or apology so after almost an hour waiting we walked out. There was no apology and non of them really seemed to care. Shame really as the food looked lovely but the customer service was disgusting. We had 2 children with us as well and not only do they not do children’s menus, they made no effort to hurry things along, apologise or anything. The restaurant was pretty empty when we ordered so there was no excuses for what happened.