- 整體 3
- 食物 4
- 服務 1
- 氛圍 2
Oddest experience of my life - food was lovely and well presented but waiter (older Italian man, maybe Angelo??) was very strange. Had his coat on and was leaving when we arrived, didn't seem too happy when we arrived despite having booked and arriving on time. He didn't ask what each individual person wanted to drink - one person said tea and he just made everyone tea. We noticed he did this to other tables too. Amongst many other things, he tried to take my plate away before I'd even finished. Then about 20 mins later he came back and told us our 'time was up' and took away our plates. We absolutely don't mind if they needed the table but he could've said it in a much nicer way - 'sorry but we need this table in 15 mins...'. He also shouted at another team member in front of us and when we were paying he mumbled something about a tip would be nice - no chance after that experience.
In terms of Covid safe - this was shocking. He was wiping tables with his arm, no sign of any cleaning spray or wipes etc. His mask was on and off periodically throughout our time at the cafe, so in terms of covid we didn't feel safe and this is one of the reasons we would definitely not return.
Food was lovely, but service was the strangest experience of my life. The waiter was nice at times (giving us glasses of prosecco) but at others really abrupt and came across very rude. He should not be serving front of house with those kind of behaviours, maybe the abruptness was a cultural thing but even so we came away feeling that we would not return because of the very strange odd service so the hotel should maybe think of this when considering who to put on service!