- 整體 1
- 食物 1
- 服務 1
- 氛圍 1
WOW… that was an experience I would not want to repeat! First, the restaurant/tavern does not have ambience. The tables look like a rundown diner facing the bar. For a tavern, they had few beer choices… WHAT! Secondly, the waitress took our order for well-done hamburgers and we waited and we waited and waited for the food at least a minimum of 45 minutes. It was not busy, early and the waitress never even checked on us. When the hamburgers finally arrived they were pink and raw in the middle! At with point we had to call her back after we cut them in half to check and she said the kitchen would cook new ones. Okie dokie, they came back from the kitchen, the waitress apologized, asked if we wanted them to go at this point, and shared she had also talked to the manager and we would have fifty percent off our bill. She asked us to cut into them and we noticed they were our same burger as the were already cut in half so now we have quarters. They were cooked. They fries were dead with now taste. The final kicker is the waitress approached the table asked if we were fine on our empty beer glasses, and I responded “yes”, we were finished. She however, returned with 2 glasses of beer and left abruptly. Hmm, we thought are they a token of apology? Oh no, because when we got the bill they were on there charging us an extra $18. Beware and don’t eat there!
Spoke & Wheel - Sedona已於2024年10月16日回覆Hello Karen,
The dining experience you endured is not one that we take lightly. We have taken this review into serious consideration and made the proper adjustments by coaching our staff members to ensure you or anyone else does not have a bad experience with us.
We encourage you to reach out to the management team at the restaurant who will promptly and happily offer you a refund for the inconvenience.
Your feedback is greatly appreciated and we look forward to hearing from you.
Thank you.