- 整體 3
- 食物 5
- 服務 2
- 氛圍 4
We had a wonderful time however upon checking out we were met with a very rude staff member taking payment. Whilst our group was understanding of the split bill situation this staff member clearly could not handle a stressful situation as he took his bad mood out on myself and my colleagues and it was honestly such a bad end to our Christmas lunch. When I went to pay, I had been informed by another member of our group that your staff were now allowing split bills, so we lined up patiently, unfortunately I was split in line from my group by another customer. Unknowing that this would cause such a issue for your staff member I approached him very kindly and asked to pay for my meal, I was met with an abruptly rude response stating we don’t split by item, just tell me how much you want to pay, this staff member was so rude I honestly almost snapped at him but I held my composure and continued to be kind as it is the season, I walked off after paying being upset by the experience to then hear what he was saying to the customer behind me explaining hat since he had started our groups order he had to complete it all (not true as we had a colleague pay separately as stated above) the customer must have become disgruntled by the news as your staff member then chuckled at him, looked at our group, looked back at said customer, rolled his eyes and said “I know” - this experience was quite a disappointing end to a wonderful lunch and put a sour taste for our whole group. My manager, disappointed with the service,ended up just paying for the whole table to save her staff from having anymore interactions with this man. Whilst we understand it is a busy time of year, none of our group was rude towards your staff member, he was not thorough in his explanation, was very rude and made our lunch end on a sour note. Whilst disappointing, everything other than that was wonderful. That staff member may need some training in customer service and how to interact appropriately.