- 整體 4
- 食物 3
- 服務 5
- 氛圍 4
I was so happy that they finally opened the Starlight Room. Every holiday 3 of us lady friends get together for a drink near Union Square for the holidays. Usually we are at the Beacon Grande cocktail lounge on the mezzaine. This year we were so happy to have the Starlight Room available for our yearly "catch up". We were seated by a window with an amazing view. BUT, the music was soooo loud and boisterous that we were screaming at each other to be heard. Not at all conducive to a calm, low key, classy evening of conversation. So, we left the view and returned to our normal wonderful mezzanine bar near the lobby. That said, the redo was actually really tacky and looked like it had seen better days. Floors were dirty and scuffed, overall ambience seemed dated - almost as if they didn't really do anything, but take the sheets off the old furniture and dusted a bit. It could be spectacular, but it's fumpy and old looking.
Starlite已在今天回覆Thank you for sharing your experience with us, Patricia. We're thrilled to hear that the Starlite was part of your annual tradition and that you enjoyed the breathtaking views from your table. However, we sincerely regret that the music volume did not meet your expectations for a relaxing evening.
Your feedback about the atmosphere is invaluable, and we take it seriously as we strive to create an inviting and exceptional space for all our guests. We hope you'll consider giving us another opportunity to provide the kind of atmosphere you and your friends have come to cherish during the holidays. If there's anything we can do to enhance your next visit, please don’t hesitate to let us know. Please send us a DM with your email at your convenience so we may make your next visit memorable.