Sugar Factory - Chicago River North

Sugar Factory - Chicago River North 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. M

   Mark

   Chicago1則評論

   2.0

   在7天前用過餐

   1. 整體 2
   2. 食物 4
   3. 服務 2
   4. 氛圍 2

   Birthday dinner for my wife. Server was disinterested. Auto 20% gratuity I suspect was part of the issue.
   

   請問這對你有幫助嗎？

2. J

   Jennifer

   Chicago1則評論

   1.0

   在2025年4月6日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 4

   It was our first time there and it will be our last. I do not believe the quality of food is worth the price at all. The service was completely lacking. The hostess and our server were too busy on their phones to really bother with us their customers. Our server couldn't answer what their more popular selected menu items were. He didnt even bring out the correct quantity of food that they had listed on their menu. I can see why they need to put the 20% gratuity on every bill now because they wouldn't get tips like that for their service else where. But then again, maybe that's exactly why their service is horrible, they get 20% no matter how bad their service is.
   

   有2​人認為這對他們有幫助

3. K

   Kyle

   Chicago1則評論

   1.0

   在2025年4月5日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   We traveled 2 1/2 hours for our daughters birthday dinner and made reservations. Still had to wait over 25 minutes and got stuck in back of restaurant in a room with zero ambience and uncomfortable chairs we asked to get a booth and was told no although multiple booths were open. Very disappointed with this experience definitely overpriced, not worth the 400 dollar bill for flavorless food and shakes.
   

   有2​人認為這對他們有幫助

4. T

   Thu

   Chicago4則評論

   5.0

   在2025年4月5日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   it’s a fun restaurant for kids and adults! my daughter LOVED the dry ice mocktail and the rainbow sliders. the service was great and the food delicious. a great stop while we were in chicago.
   

   請問這對你有幫助嗎？

5. r

   randi

   Chicago3則評論

   1.0

   在2025年4月1日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   It was very weird. Dirty and understaffed. Even with a reservation we waited over 20 minutes in an empty restaurant. Overpriced and understaffed and food was stale. Would never go again.
   

   有1​人認為這對他/她有幫助

6. A

   Adam

   Nashville2則評論

   3.0

   在2025年4月1日用過餐

   1. 整體 3
   2. 食物 2
   3. 服務 3
   4. 氛圍 4

   Went for dessert. We tried the carnival Oreo milkshake and the campfire skillet. The fried Oreos were practically frozen these should have been warm and the ice cream on the skillet was not covered in graham crackers and I did not receive the warm chocolate sauce either. We were on of two tables, but after our food arrived we were not checked on by the waitress until it was time for the bill. They automatically include 20%, so don’t expect great service as they don’t have to work for it.
   

   • 

   請問這對你有幫助嗎？

7. OT

   OpenTable食客

   Indiana1則評論

   3.0

   在2025年3月28日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 3
   4. 氛圍 3

   Food is decent. You're really going for the obnoxiously large desserts and the sugary goblet drinks. More of a novelty spot for kids.
   

   請問這對你有幫助嗎？

8. B

   Bri

   Chicago1則評論

   2.0

   在2025年3月28日用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 1
   4. 氛圍 2

   Ridiculously overpriced. The bill includes a 20% tip for all customers. I feel like this led to poor service by the staff. If they know they are getting a good tip why would they strive to provide excellent service, right? The milkshakes were tasty but definitely not worth the price. I will never return.
   

   請問這對你有幫助嗎？

9. H

   Heather

   Detroit1則評論

   5.0

   在2025年3月26日用過餐

   1. 整體 5
   2. 食物 3
   3. 服務 5
   4. 氛圍 4

   This place is obviously a niche. You know going in there are $45 drinks ($36 mocktails), what the menu looks like, etc. The food was decent considering the traditional American offerings. Not exceptional but good. Our 12 year old son was amused by the mocktail (totally worth the $36 due to the presentation by our amazing wait staff Victor (sp? Viktor?)! My husband enjoyed his cocktail as well. The ambience is fun and its engaging for kids. With all the “celebrity” endorsements it is a little like Planet Hollywood for kids (for anyone that is old enough to remember that). What made our might was the service. Everyone was warm, friendly, and kind. Victor and the young woman who took our photos (a service offered but mot required- the prints are $25 but also a token to remember the experience by) were incredibly kind and made our dinner outstanding. We are so appreciative of their kindness. If you go, ask for Victor’s section!
   

   • 

   請問這對你有幫助嗎？

10. T

    Tim

    Chicago1則評論

    2.0

    在2025年3月23日用過餐

    1. 整體 2
    2. 食物 3
    3. 服務 2
    4. 氛圍 3

    If you decide to go here just be prepared for it to be a novelty. The food and drinks are ridiculously overpriced ($36 for one of the non alcoholic specialty drinks). We made a reservation for 6:00 and showed up 5 mins early but didn't get sat until 6:15. So with two kids hyped on a sugar factory experience, it was a bit much to handle by waiting that long. Then they add 20% to everything on the bill as well so just be prepared
    

    請問這對你有幫助嗎？