- 整體 1
- 食物 3
- 服務 1
- 氛圍 1
Extremely disappointed with my experience at this particular Sugar Factory location. My family and I have visited the locations in Orlando, FL, Jacksonville, FL, Indianapolis, IN, Nassau Bahamas, and tonight, we visited the Chicago location. Our service was beyond disappointing from the very start. Our appetizer was delivered to the table completely wrong. We had to ask multiple times for water and condiments. They were out of a menu item and didn’t tell us until after we ordered it. The manager approached us and we expressed our concerns and he gave us our desserts complimentary. That would have been great, except we didn’t receive what we ordered for dessert. They brought out 4 desserts and two of them weren’t ours. They tried to convince us that we ordered milkshakes. It was almost comical.
Lastly, the entire reason we went to Sugar Factory is because two of the people in our party had never been to any location. We hyped up this restaurant and told them of the vibrancy and music! We showed them YouTube videos of how cool it is and how interactive the staff was.
We didn’t hear one single song the entire 2 hours we were there and we were placed at a booth in the bar area facing the bar. Not a single cool thing to see other than drunk people and we had our 10 year old girls with us. The staff seemed boring, no energy, rude, bland, and not at all what we have experienced at other locations.
When we got our bill, it was $311.00 and they charged us for the free desserts they promised and they also charged us a mandatory 20%.
I will not be returning to this location and will be reporting my experience to their corporate office. Do yourself and favor and save your money. Go get pizza somewhere in the city.