- 整體 2
- 食物 5
- 服務 1
- 氛圍 3
The hostesses were welcoming and friendly. But the fact that I walked in and was told they were only accepting reservations, only to go into the lobby, go on open table, and be able to rsvp for 10 minutes later was crazy. An experienced hostess gauges the seating and current reservations, and moves accordingly. I understand if that was the operating rule for the day but there were quite a few empty tables. Hostesses are just as important as servers and the food. I would’ve suggested to a customer to go online - not just turn money and another opportunity to bring more customers in away. Hostesses earn tips too. And then when I asked about it, the response was just, “We didn’t know there were reservations on open table”. I would’ve sprinkled in a “my apologies” or some type of acknowledgment or reassurance that you would be sure to keep that in mind for the future. An experienced hostess knows what’s going on at all times - either from seeking the info themselves or getting a rundown from mgmt. Speaking of which, the restroom was HORRID. It looked as if no one stepped foot in there since 7am. There was trash on the floor, two stalls filled with tissue, and the sink was nasty. Mgmt should ensure it is cleaned every hour - even if they have to get in the field with their team themselves. The music was very loud but that’s probably the vibe. It didn’t bother me at all. The food was great and reasonably priced. I was actually impressed. The drink prices were insane though. For those prices you should be able to keep the glass. My server Nicole B was AMAZING. She was super nice, cheerful, accommodating, and made the overall experience better. I would go back next week if I could walk straight in to her section and not have to use the restroom. But I probably won’t be back anytime soon.