America’s favorite eatery and celebrity hotspot, will open its doors at its new Las Vegas location at the Harmon Corner Retail Center, located on the 50-yard line of the famed Las Vegas Strip, a unique destination with retail, restaurants, and shops for all ages on Wednesday, Sept. 1. The family-friendly, world-famous celebration destination known for its sweets and treats will have three stories of indoor and outdoor seating, a walk-up goblet bar accessible from the pedestrian bridge on Las Vegas Blvd and Harmon Ave, a whimsical candy retail store, and gobelt bar! “The new location is sure to blow everyone away; from the photo op walls to the staff, every element of Sugar Factory is designed to give guests a memorable experience from the moment they walk in to the moment they leave.”
Staff and service were both marginal. Food was marginal. Drinks were marginal. For the price that you are paying for food and drinks it should be phenomenal but it definitely is NOT. I noted on my reservation that it was my daughter’s birthday and they did nothing. My husband ordered a plain drip cup of coffee that came out half full and cold-he asked for a refill and they told him he would have to pay another $7 for a refill. We would not come back as there are other restaurants far superior in the area.
請問這對你有幫助嗎?
CK
CarolineK
VIP
聖地亞哥
6則評論
1.0
6則評論
在1天前用過餐
整體 1
食物 3
服務 1
氛圍 1
Super disappointed. The heater was on way too high upstairs and staff said they couldn’t fix it. The bathrooms were worse than a gas station bathroom. Cleaning logs on wall completely blank, no one was tending to the bathrooms at all. Drinks came out after we were done with our food. Food took 40 min. Desserts were quicker but staff served it to us with plastic spoons. The furniture looks abused and old. Very expensive experience for a really poorly managed spot. Ownership needs to audit and make adjustments to staffing/management. I would appreciate a refund on our night there.
有1人認為這對他/她有幫助
J
Jim
VIP
大波士顿
2則評論
2.0
2則評論
在2天前用過餐
整體 2
食物 3
服務 1
氛圍 2
Typical Vegas. Waitress forgot 2 orders. Meals arrived 20 min apart so we don’t eat as a family.
請問這對你有幫助嗎?
J
Jacqueline
Los Angeles
7則評論
3.0
7則評論
在2天前用過餐
整體 3
食物 5
服務 4
氛圍 3
The food was delicious. The buffalo wings and sliders were perfect. The only downfall was the ambience. We were seated upstairs and it was warm, smelled like sweat and armpit. It sounds gross, but I’m just being honest. They need to turn the AC up or have some type of scent for upstairs. Also, the restroom had no hand soap.
請問這對你有幫助嗎?
C
Christine
Salt Lake City
2則評論
1.0
2則評論
在3天前用過餐
整體 1
食物 5
服務 1
氛圍 5
Service and waitress were terrible. Mandatory 20% tip is egregious given that the service was bad, we should have the right to tip what we want. Slow, never brought drinks we were charged for, 30 minutes, waiting for tortillas to go with fajitas. Food and ambience were great. Just need to clean out the staff and get some new ones.
有1人認為這對他/她有幫助
k
kelly
Milwaukee
3則評論
1.0
3則評論
在4天前用過餐
整體 1
食物 2
服務 2
氛圍 4
It was deceiving with the happy hour like somebody could’ve told me specific things and they didn’t on purpose.