America’s favorite eatery and celebrity hotspot, will open its doors at its new Las Vegas location at the Harmon Corner Retail Center, located on the 50-yard line of the famed Las Vegas Strip, a unique destination with retail, restaurants, and shops for all ages on Wednesday, Sept. 1. The family-friendly, world-famous celebration destination known for its sweets and treats will have three stories of indoor and outdoor seating, a walk-up goblet bar accessible from the pedestrian bridge on Las Vegas Blvd and Harmon Ave, a whimsical candy retail store, and gobelt bar! “The new location is sure to blow everyone away; from the photo op walls to the staff, every element of Sugar Factory is designed to give guests a memorable experience from the moment they walk in to the moment they leave.”
Really terrible service and they add a 20% gratuity regardless of party size. Took 15 minutes to see a waiter and another 10 after to get waters. No check in during the middle of the meal. May have just been a result of it being New Year’s Day in Vegas as I’m assuming there were at least a few call outs, but seemingly no impetus to try to do more than the bare minimum.
That said, the food was really good and our kids were thrilled with the over the top milk shakes. Would have been a much better experience with just a little bit of the basics.
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L
Leah
VIP
Calgary
5則評論
3.0
5則評論
在1天前用過餐
整體 3
食物 3
服務 3
氛圍 3
The milkshakes certainly made our kids smile. Service was slow and the restaurant itself was underwhelming. For the cost of dinner I think I expected something different. We were seated upstairs and I thought the seating layout itself was odd. Fake (non-dairy) whip cream was used on all milkshakes and desserts which is generally something you would see at a much less expensive place.
請問這對你有幫助嗎?
A
Andrea
Chicago
1則評論
3.0
1則評論
在4天前用過餐
整體 3
食物 2
服務 3
氛圍 4
I think they were possibly understaffed. It took quite a while for anyone to greet us even for drinks, and we did have a reservation. The staff was very lovely when we did get a server.
The food was just okay.
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W
Whitney
VIP
Salt Lake City
12則評論
1.0
12則評論
在4天前用過餐
整體 1
食物 1
服務 2
氛圍 1
There is nothing positive to say about the experience. The food and milkshakes were hardly edible, in fact they were gross and expensive for the quality. The restaurant is dirty. The furniture is in poor repair. The candy store, the big attraction is closed for “restocking”. The location is terrible. I would absolutely tell you to put your effort and spend your money elsewhere. 
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M
Mindy
Salt Lake City
1則評論
3.0
1則評論
在6天前用過餐
整體 3
食物 3
服務 2
氛圍 3
Staff and service were both marginal. Food was marginal. Drinks were marginal. For the price that you are paying for food and drinks it should be phenomenal but it definitely is NOT. I noted on my reservation that it was my daughter’s birthday and they did nothing. My husband ordered a plain drip cup of coffee that came out half full and cold-he asked for a refill and they told him he would have to pay another $7 for a refill. We would not come back as there are other restaurants far superior in the area.
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CK
CarolineK
VIP
聖地亞哥
6則評論
1.0
6則評論
在6天前用過餐
整體 1
食物 3
服務 1
氛圍 1
Super disappointed. The heater was on way too high upstairs and staff said they couldn’t fix it. The bathrooms were worse than a gas station bathroom. Cleaning logs on wall completely blank, no one was tending to the bathrooms at all. Drinks came out after we were done with our food. Food took 40 min. Desserts were quicker but staff served it to us with plastic spoons. The furniture looks abused and old. Very expensive experience for a really poorly managed spot. Ownership needs to audit and make adjustments to staffing/management. I would appreciate a refund on our night there.
有1人認為這對他/她有幫助
J
Jim
VIP
大波士顿
2則評論
2.0
2則評論
在7天前用過餐
整體 2
食物 3
服務 1
氛圍 2
Typical Vegas. Waitress forgot 2 orders. Meals arrived 20 min apart so we don’t eat as a family.