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  3. Jacksonville / Northeast Florida
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  5. Baymeadows
Sugar Factory - Jacksonville，FLJacksonville

Sugar Factory - Jacksonville

3.2
3.2
849則評論
$31至$50
美式料理

訂位

2位
下午7:00
今天已有32​人次預訂
  • 適合特殊節日
  • 氣氛熱絡
  • 創意調酒首選
America’s favorite eatery and celebrity hotspot, expands with its newest location in Jacksonville, Florida, now taking reservations. The family-friendly, high-energy, world-famous celebration destination known for its sweets and treats.

“We’re celebrating 10+ years serving the most decadent sweets and treats around the world, and we are so excited to introduce our fun, high energy brand to the Jacksonville area. We’re a family-friendly restaurant, so it makes sense to expand into suburban areas. From our photo op walls to our staff, every element at Sugar Factory American Brasserie Jacksonville is designed to give guests a memorable, Instagrammable experience from the minute they walk into the minute they leave,” says owner Charissa Davidovici.

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其他資訊

  • 餐廳風格
    輕鬆優雅
  • 價位
    $31至$50
  • 料理
    美式料理, 鷄尾酒吧, 甜點
  • 營業時間
    星期一–星期四 11:00–22:00 星期五 11:00–23:00 星期六 10:00–00:00 星期日 10:00–22:00
  • 電話號碼
    (904) 551-0961
  • 網站
    http://jackson.sugarfactory.com/
  • 付款選項
    Discover, Mastercard, Visa, 美國運通
  • Dress code
    商務休閒
  • 行政主廚
    Anibal Rosales
  • 私人派對設施
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. You can contact our Events Department at jacksonvilleparties@sugarfactory.com. Take a moment to look over our Party Menu.
  • 私人派對聯絡人
    Dana Sugarman: (407) 270-7082

私人包廂

菜單

在餐廳網站查看菜單

其他849位顧客怎麽説

整體評分和評論

只有在這家餐廳用餐過的食客才能發表評論

3.2
3.2（根據最近的評分）
  • 3.1食物
  • 3.4服務
  • 3.4氛圍
  • 2.8CP值

噪音 • 熱鬧

食客首選

  • Jacksonville / Northeast Florida

    早午餐首選

  • Jacksonville / Northeast Florida

    親子友善

  • Jacksonville

    早午餐首選

  • Jacksonville

    親子友善

849 則評論

  1. Crissanna

    Orlando1則評論

    1.0

    在6天前用過餐

    1. 整體 1
    2. 食物 1
    3. 服務 3
    4. 氛圍 2
    My family and I recently visited Sugar Factory for my daughter’s birthday dinner and unfortunately, my experience was nothing short of frustrating. From the moment I walked into the restaurant the floors were visibly dirty. The candy side had not been replenished to purchase candy for the children. My party was large at least 20 people with half of the being children. The food service was equally disappointing. Despite there being only a few tables occupied, our server Grayson did his very best and was very kind to my party. There was another birthday party present, also another medium sized family. Grayson was the only serve/host in the restaurant on March 25th. With RSVP in advance for a large party for myself I think corporate did a poor job at ensuring the restaurant was probably staffed. Food took an extremely long time to come out and the manager that night was also trying to help move things along. Staffing was certainly an issue. took an unreasonable amount of time to acknowledge us. Several orders came out incorrect and lukewarm at best. Grayson has only been working at this business for a week and should not have with multiple medium to large parties by himself. He gave us great service, was kind, and very attentive as much as possible for one person doing the work of multiple people in the restaurant that night. Sugar Factory has a reputation of creating an experience of great dining, great drinks, and a lively interaction with staff, as music and entertainment happening among the staff throughout a families time there. It was disappointing to be told that because there was no staff there would be none of the lively entertainment on Tuesday night. Overall, I left feeling disappointed and frustrated. With so many great dining options out there, I won’t be returning to Sugar Factory anytime soon. Poor staffing, low-quality food, and an unclean environment made for a really unpleasant experience.

    請問這對你有幫助嗎？

  2. Wendy

    Jacksonville1則評論

    2.0

    在7天前用過餐

    1. 整體 2
    2. 食物 2
    3. 服務 1
    4. 氛圍 4
    They were out of most of the stuff. It took an hour to get our drinks and then it was so bad, I didn’t drink it. I will never go back. We were almost the only customers. I wouldn’t be surprised if the store doesnt close down soon.

    請問這對你有幫助嗎？

  3. Ann

    E. Tennessee1則評論

    3.0

    在2025年3月20日用過餐

    1. 整體 3
    2. 食物 4
    3. 服務 3
    4. 氛圍 2
    I was excited about taking my daughter here for the experience but this location seemed to be a bust. The prices were expensive for the experience. This location seemed to be on the way out the door. The candy in the gift shop seemed to be depleted and outdated. The souvenirs that were to come with food items were no longer available but same price. The specialty drink glasses didn’t even have the logo showing on them anymore. Just seemed like this location was really struggling and not replenishing anything, it had me concerned on what the kitchen was like, but food was quick and good. Just wasn’t the experience I planned for 2 people at $140.

    請問這對你有幫助嗎？

  4. OpenTable食客 VIP

    大波士顿2則評論

    1.0

    在2025年3月20日用過餐

    1. 整體 1
    2. 食物 1
    3. 服務 1
    4. 氛圍 1
    This was a terrible experience! I booked the dinner for my nieces 13th birthday, and I was and am very disappointed! The service was horrible, the food had no taste and was drying overcooked, and the prices were extraordinarily elevated for what was delivered. Do not waste your time, do not go! 

    請問這對你有幫助嗎？

  5. Tara

    Jacksonville1則評論

    3.0

    在2025年3月19日用過餐

    1. 整體 3
    2. 食物 2
    3. 服務 3
    4. 氛圍 3
    Since it was Spring Break for schools her in Jax I made an online reservatiop thinking it may be busy. When I arrived there I had to wait to be seated for over 5 minutes and the place was literally empty except for 2 families. No waiter, but I could see the manager office door open along with manager casually speaking with another employee. Manager and employee both saw me (at leasti believe they did because I could see them and they looked over at me an and my daughte) just standing there waiting to be seated and never came to seat us. Waiter appeared from back with food and told us to seat ourselves. Waiter was friendly and kind. The restaurant for the price we pay for food should have been better. Mirrors on walls dirty and streaked. Photo candy wall looks terrible. Sugar factory label peeling off and candy on wall was all scratched up missing paint. I expected it to be in much better condition than what it was. Also consider the restaurant is not very old like a year and a half old. There is definitely a lack of attention to detail. When we look at our pics we took it’s tacky the sugar factory label is all peeling up and candy dots missing paint and all scratched up. Again for the price of the food I would have expected better. When my salad came out the chef had placed mangoes in it instead of mandarin oranges. The waiter took my food back and chef prepared the salad again looks as they the chef removed mangoes and still left some and diced up mandarins and added them. I was not impressed since I have a mild allergy to mangoes. Rather than say anything I just took my salad to go and gave to my husband. Additionally they were completely out of the ducks which also took away for our experience. We were going to order their appetizer slider plate and didn’t due to not having ducks. So again waiter was kind and friendly however rating my overall experience there would be more of a 2.5 or 3 stars out of 5. Would maybe try again if these things were all corrected.

    請問這對你有幫助嗎？

  6. Daryelle

    Jacksonville1則評論

    1.0

    在2025年3月17日用過餐

    1. 整體 1
    2. 食物 1
    3. 服務 1
    4. 氛圍 1
    I had a terrible experience at this restaurant on 3/17. It was my first time visiting so I was very excited. I did peek at the menu before arriving so I already knew what I wanted. I had a Turkey Burger and a Carmel cheesecake milkshake. After eating the burger I was not pleased because it was so dry. I changed my mind about the milkshake because of how unhappy I was about the burger. The milkshake never touched my table or came out of the kitchen before I told the waiter that I did not want it anymore. The manager came out and forced me to take the milkshake by stating that I will be charged anyway so I would have to take it. I didn’t make a fuss about it but I was very shocked about his aggressive behavior. I still tipped the waiter $25 but I will not be returning and I will let everyone I know to never dine here.

    請問這對你有幫助嗎？

  7. DianeW

    Orlando29則評論

    4.0

    在2025年3月15日用過餐

    1. 整體 4
    2. 食物 4
    3. 服務 2
    4. 氛圍 4
    Terrific for special birthdays. Ours was for our daughter’s 4th. She lived all the attention. Be prepared, it’s very loud and carries an echo indoors. Hard to have a conversation at the table. We had a reservation for 8 ppl at 7pm. We arrived early but told there would be a significant wait, disappointing. Pleasant server and other waitstaff, food presentation and special drinks are photo worthy. The birthday desserts took too long so they comped it, Thank You Out bill was over $300 including gratuity.

    請問這對你有幫助嗎？

  8. Melissa

    Jacksonville1則評論

    1.0

    在2025年3月8日用過餐

    1. 整體 1
    2. 食物 1
    3. 服務 1
    4. 氛圍 1
    We were not given any utensils to eat with. We had to ask for them. The waitress did not come around much to check on us. My son celebrated his bday and we requested them to sing to him, they did not. He was bummed when they sang to someone else, but told me it was okay and we could just leave. Honestly, the food was not great and in my opinion too overpriced. We ordered a specific drink and they didn’t bring the same one he ordered. To which my son didn’t mind, but that was a $41 drink. Food was not hot when it came out. 100% won’t be back.

    請問這對你有幫助嗎？

  9. Ramona

    Charleston2則評論

    3.0

    在2025年3月8日用過餐

    1. 整體 3
    2. 食物 1
    3. 服務 5
    4. 氛圍 4
    My overall experience was disappointing. Our server, Ava was great. The wait time and food quality was disappointing. We had reservations and there was literally only two tables that had guests, so it wasn’t like they were busy at all.

    請問這對你有幫助嗎？

  10. Jeanette

    Unspecified1則評論

    2.0

    在2025年2月23日用過餐

    1. 整體 2
    2. 食物 2
    3. 服務 2
    4. 氛圍 3
    The restaurant was nearly empty, which is unusual for a Sugar Factory. It smelled good upon arriving, like hamburgers. The hostess was not very energetic or friendly, but she seated us after waiting 20 minutes. The server was nice enough, but informed us there was no ice, that the ice machine was not working. Then we found out there were no napkins. He told us to go in the bathroom and get some of the paper towels if we needed to. Brought a tray of utensils out after the food came (1 hour later) and had to pull from the communal tray to get your silverware. At every turn, we were told that they were "OUT" of this or that. For prices that we paid- this was not acceptable. SOMEONE in the company could have run across to the store and got bags of ice and napkins. Then the server just kept blaming the company, (which customers don't want to hear) and forgetting to bring requested items. Food was not up to par for the price. bland, rice under cooked. Spoke to manager. At the end of meal, ice was working again, but it was too late. When leaving, noticed there was litter around the bushes and entryway to restaurant. The manager was outside vaping and I just mentioned that the wakway was pretty littered and he said 'his staff don't pick up outside, the management company is supposed to do that, " while standing out there just vaping and staring at the sky. A leader would have taken 3 minutes while out there and cleaned it up. I now see why this place was empty on a Sunday. We will not be recommending or returning there again. ((Manager gave a 25% discount on the meals in the end.))

    請問這對你有幫助嗎？

常見問答

Sugar Factory - Jacksonville有提供外帶，請透過(904) 551-0961致電餐廳訂購。

​目前有849位OpenTable食客評分Sugar Factory - Jacksonville​，平均分數為3.2​顆星。

是的，你可以透過在OpenTable上選擇日期、時間、用餐人數來預訂這家餐廳。

訂位

2位
下午7:00
今天已有32​人次預訂
Sugar Factory - Jacksonville的Google地圖

32246-5302 FL Jacksonville, 4910 Big Island Drive,

用餐區

其他資訊

  • 鄰近地區
    Baymeadows
  • 營業時間
    星期一–星期四 11:00–22:00 星期五 11:00–23:00 星期六 10:00–00:00 星期日 10:00–22:00
  • 價位
    $31至$50
  • 料理
    美式料理, 鷄尾酒吧, 甜點
  • 餐廳風格
    輕鬆優雅
  • Dress code
    商務休閒
  • Parking details
    公共停車場
  • 付款選項
    Discover, Mastercard, Visa, 美國運通
  • 行政主廚
    Anibal Rosales
  • 其他
    外帶, 標準酒吧, 無障礙通道, 葡萄酒, 週末早午餐, 酒吧/酒廊, 雞尾酒
  • 網站
    http://jackson.sugarfactory.com/
  • 電話號碼
    (904) 551-0961
  • 私人派對設施
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. You can contact our Events Department at jacksonvilleparties@sugarfactory.com. Take a moment to look over our Party Menu.
  • 私人派對聯絡人
    Dana Sugarman: (407) 270-7082
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