- 整體 1
- 食物 1
- 服務 1
- 氛圍 3
We made a reservation to celebrate my daughter's 5th birthday, and while the hostess was friendly and seated us promptly—providing my daughter with a balloon—the experience quickly took a turn. Our server greeted us right away and took our drink order; our sodas arrived quickly, but the special drink took longer than expected.
During our wait, we visited the restroom, which was surprisingly neglected for a daytime visit. One stall was out of toilet paper, and the other had peeling wallpaper and a generally rundown appearance.
The real issue arose when, despite having a 2 PM reservation, our food still hadn't arrived by 2:45. We had only ordered wings, a Caesar salad, and a bowl of tomato soup, so the wait felt especially frustrating. After waiting longer than anticipated, we decided to ask for the check, which took another 10 minutes to receive. We were offered a few apologies and explanations from both our server and the hostess—one mentioned that our food had been prepared incorrectly, while another said our ticket had been cleared, meaning we wouldn’t be getting our meals. What was really upsetting, though, was the lack of urgency in addressing the situation. Instead of taking action to get our food out quickly or offering a solution, they just kept repeating their apologies and explaining why we hadn’t received our food.
To make matters worse, my daughter was excited to order a drink with cotton candy but was told they were out. However, we noticed a nearby table being served that very drink. I asked the hostess if we could simply get a piece of cotton candy to go, as my daughter was quite upset about the delay in our food and the missed dessert celebration. Unfortunately, the hostess struggled to locate the cotton candy source for the other table, and we ended up leaving with my daughter in tears.
Adding to our disappointment, we celebrated her 4th bday there last year and we had a fabulous time so we were all very let down by our 2nd experience.