Sullivan's Steakhouse - Charlotte

Sullivan's Steakhouse - Charlotte 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. OT

   OpenTable食客

   Phoenix1則評論

   5.0

   在2025年3月8日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Great. Everything was as anticipated. Very excellent service, excellent food!
   

   請問這對你有幫助嗎？

2. OT

   OpenTable食客

   Charlotte1則評論

   1.0

   在2025年3月4日用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 1
   4. 氛圍 2

   The service was terrible. I brought clients to dinner and our food not only took forever, but the servers who brought our food smelled like they had bags of weed in their pocket. Disappointing because this was my first and last time here.
   

   Sullivan's Steakhouse - Charlotte已於2025年3月8日​回覆

   Hello, I wanted to sincerely apologize for your experience. We strive for a perfect experience for every guest & it is beyond clear that we missed the mark. I am highly concerned about your recent visit & would greatly appreciate if you could reach out to us at (704) 335-8228 so we can learn more & work to make things right. Sincerely, CJ Recker
   

   請問這對你有幫助嗎？

3. OT

   OpenTable食客

   Charleston5則評論

   2.0

   在2025年3月2日用過餐

   1. 整體 2
   2. 食物 1
   3. 服務 2
   4. 氛圍 3

   We decided to give this restaurant a try for our date night. First off the ladies bathroom in the front was disgusting. We sat in the bar area because we were too early for our reservation and didn’t want to wait. Our server was decent but she kept asking us the same questions about our order. I was thinking to myself why don’t you just write it down. The next thing was our food was taken to another table and then minutes later we received another tables food. We both ordered bone in ribeye which was burnt. My wife sent hers back and got another steak cut which was better. Lastly when it came to the check we paid and before we left another server brought someone else’s ticket and credit card to our table and walked away. We literally had to find someone to give the ticket and card back. We are honest people. Overall I don’t have to come back at all.
   

   Sullivan's Steakhouse - Charlotte已於2025年3月3日​回覆

   Hello, I wanted to apologize for your experience. We strive for a perfect visit for every guest & it is clear that we missed the mark. I would greatly appreciate if you could reach out to us at (704) 335-8228 so we can work to make things right. Sincerely, CJ Recker
   

   請問這對你有幫助嗎？

4. M

   Mike VIP

   Charlotte15則評論

   1.0

   在2025年3月2日用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 1

   STAY AWAY!!! The worst experience dining in memory. Horrible service, bad food and lousy environment. We had a reservation and were running late by about 10 minutes so we called to give them a heads up. The woman who answered lectured us about the 15 minute policy on holding reservations. When we got there (9 minutes late we waited about 10 minutes to be seated which is typical for a Saturday night at a busy restaurant. Then we were ignored for 20 minutes. Someone brought bread and water but no one came to introduce themselves, take a drink order….. for 20 minutes. I had to go to the hostess stand to complain before our waitress showed up. She was apologetic and nice but didn’t have an explanation. I asked to see the manager. After 10 more minutes, a manager who whispers and mumbles came over with a complementary order of egg rolls to attempt to make up for it. Would have been nice if they asked what we wanted. The egg rolls were horrible by the way. By the time we got our entrees it was an hour and 45 minutes later. The manager came back did the same mumbling whisper thing and told us he would do something on the bill which was he took off 50% of two entrees. A reasonable attempt to save an evening but we will not go back. The food was average for an Applebees, it was overpriced (there is an upcharge of $6 to get bacon on a wedge salad), I said enough about the service.
   

   Sullivan's Steakhouse - Charlotte已於2025年3月3日​回覆

   Mike, I am truly sorry about your experience. We strive for a perfect visit for every guest & it is clear that we missed the mark. I would greatly appreciate if you could give us a call at (704) 335-8228 so we can work to make things right. Sincerely, CJ Recker
   

   請問這對你有幫助嗎？

5. L

   Larry VIP

   Charlotte66則評論

   5.0

   在2025年2月28日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We were there for our 33rd Anniversary and it was outstanding.
   

   Sullivan's Steakhouse - Charlotte已於2025年3月1日​回覆

   Larry, Thank you for the fantastic feedback! We are overjoyed that we made your anniversary special & hope to see you in again soon for another wonderful evening. Sincerely, CJ Recker
   

   請問這對你有幫助嗎？

6. OT

   OpenTable食客

   Charlotte3則評論

   4.0

   在2025年2月28日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Everything was good, our waiters and waitresses were super professional, courteous and friendly. The service was at a bit slower pace. I believe due to the restaurant being less busy. That’s pretty common within the restaurant industry.
   

   請問這對你有幫助嗎？

7. M

   Maria

   Charlotte3則評論

   5.0

   在2025年2月22日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We dined at Sullivans to celebrate our anniversary it was a wonderful experience we enjoyed everything from the moment we arrived to the moment we left. The staff made us feel very welcome and special our table was decorated with rose petals and candles such a treat our server Mike was super friendly and helpful and informative with his recommendations he did not miss a beat and he went above and beyond to take care of us. The food was divine I had a filet and my husband had a ribeye we shared Brussel sprouts lobster Mac n cheese and a baked potato as well as the most delicious appetizer ever Philly cheesesteak egg rolls and peanut butter pie for dessert which is the most amazing dessert ever
   

   • 
   • 
   • 
   • 
   • 

   Sullivan's Steakhouse - Charlotte已於2025年2月23日​回覆

   Maria, Thank you for the fantastic feedback! I am delighted that Mike helped to craft the perfect experience for you and will be sure to let him know. We hope to see you in again soon for another fantastic evening. Sincerely, CJ Recker
   

   請問這對你有幫助嗎？

8. R

   Rex VIP

   Charlotte3則評論

   5.0

   在2025年2月22日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   The food was excellent and the service at both the bar and our waiter (Daryl) was excellent.
   

   Sullivan's Steakhouse - Charlotte已於2025年2月23日​回覆

   Rex, Thank you for the fantastic feedback! I will be sure to let Daryl know that he did a fantastic job as well! We hope to see you in again soon for another great evening. Sincerely, CJ Recker
   

   請問這對你有幫助嗎？

9. T

   Tyler VIP

   Charlotte10則評論

   2.0

   在2025年2月22日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 1
   4. 氛圍 3

   Not great. Bad service, basically had to beg the server to do his job. We had a party of 8 and they essentially forgot about us. Food was super mediocre for a prime steakhouse. Won't go back.
   

   Sullivan's Steakhouse - Charlotte已於2025年2月23日​回覆

   Tyler, I wanted to apologize for your experience. We strive for every guest to have a perfect evening and it is clear that we missed the mark. I would appreciate if you could give us a call at (704) 335-8228 so we can work to make things right. Sincerely, CJ Recker
   

   請問這對你有幫助嗎？

10. S

    Sienna

    Columbus1則評論

    1.0

    在2025年2月19日用過餐

    1. 整體 1
    2. 食物 1
    3. 服務 3
    4. 氛圍 1

    Do NOT waste your money on Sullivan’s in Charlotte. Our experience was so bad, it was comical! There were gnats flying all around our table and on the walls. It’s a steakhouse and they couldn’t cook a medium or medium-well steak to save their lives. We paid and they couldn’t get our change right…even after two attempts. We finally just left because we couldn’t stop laughing at how awful it was.
    

    Sullivan's Steakhouse - Charlotte已於2025年2月23日​回覆

    Sienna, I am so sorry for your experience with us. We strive for a fantastic visit for every guest & it is clear that we missed the mark. I would greatly appreciate if you could give us a call at (704) 335-8228 so we can work to make things right. Sincerely, CJ Recker
    

    請問這對你有幫助嗎？