- 整體 1
- 食物 3
- 服務 1
- 氛圍 5
We've been dining at Sullivan's for more than 25yrs and it has ALWAYS been Excellent!! However, last night was one of the worst dining experiences we've Ever had anywhere..........We arrived a little early so we could have a drink before dinner and the bartenders and staff were Excellent as usual but that's where the excellence that we expected and have always gotten at Sullivan's ended!!
Once we were seated our server was unattentive, slow and seemed as though they didn't want to be there while we watched another server in our section work their butt off!! It was so bad that I went to the bar to get drinks and got back before our server had returned on two separate occasions. Once we finished our appetizers, which were excellent, the plates weren't cleared for abt 30min and when they were finally cleared it was by the other server in our section that I spoke of earlier.
When our entries Finally arrived they were good for the most part, the steaks, crab legs, and scallops were Excellent as usual, as were the sides but we did have to send back the Risotto that was under cooked and cold. When it came back out it was still undercooked and not good but at that point we were just ready to get out of there. The bottle of red wine we ordered was brought out and more or less just dropped off at the table with no offer to decant so it could breathe and other than the small amt that was poured by our server for tasting purposes we poured the rest of our wine.
Once we were fed up and brought our experience to the attention of Stephanie, the GM, she was very apologetic and comped our appetizers which was very kind, however that did not do much to improve our moods. Our bill was still $651 and our server couldn't even get that right as I was handed 2 other tables bills before I finally got the correct one. After all that I still left a tip all be it a small one of just $49. We will be dining at Ruth's going forward!!